Delivery Lead Knowledge and Capability Brisbane, Queensland

Bupa; Brisbane; On-site; AUD 140,000 - 180,000; Full time

Job summary

Bupa Brisbane is hiring Delivery Lead Knowledge & Capability to translate strategy into action for learning and knowledge initiatives. You will act as a scrum master, enable agile ways of working and remove blockers to ensure high-quality outcomes.

You’ll track team performance, manage capacity with KCS leadership, and align workload with strategic priorities while reporting on progress and risks to the Head of KCS.

Qualifications

• Scrum Master experience delivering with teams of 8–12 in fast-paced settings.
• Strong project management skills with Azure DevOps for backlog mgmt & reporting.
• Proficient in agile project management methodologies and tools.
• Experience leading cross-functional teams, resolving conflicts & increasing transparency.
• Ability to manage conflicting needs of stakeholders.
• Excellent planning, organisation & prioritisation skills.
• Analytical mindset to interpret data and drive decisions.
• Strong leadership and organizational skills with a focus on continuous improvement.

Responsibilities

• Guide and coach teams on agile/scrum practices across KCS.
• Lead planning, stand-ups and retrospectives to drive continuous improvement.
• Maintain central backlog across learning and knowledge streams; align with business priorities.
• Allocate team members based on skills, capacity and development goals; resolve resourcing conflicts.
• Provide clear view of in-flight work, upcoming initiatives and capacity; maintain visibility tools.
• Identify and remove risks, blockers or dependencies impacting delivery.
• Review agile metrics and uplift ways of working to achieve high performing Scrum teams.
• Provide regular reporting to Head of KCS on delivery progress, risks, and capacity insights.

Skills

Scrum master

Agile methodologies

Leadership

Planning & prioritisation

Data-driven decisions

Stakeholder management

Problem solving

Tools

Azure DevOps

Job description

Delivery Lead Knowledge and Capability Brisbane, Queensland

• Turn strategy into action by enabling teams to deliver smarter, faster and more impactful learning and knowledge solutions.
• Location: Adelaide, Brisbane, Melbourne or Sydney

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers.

As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The Purpose of This Job

The Delivery Lead Knowledge & Capability plays a critical role in the successful and efficient delivery of learning and knowledge initiatives across the Knowledge & Capability Solutions (KCS) function aligned to the strategic business needs. Acting as a scrum master, this role enables agile ways of working, removes blockers and ensures delivery teams have the right capacity and clarity to deliver high-quality outcomes.

The Delivery Lead Knowledge & Capability will be accountable for tracking team performance, removing impediments and seeking ongoing team efficiency. They will work with the KCS leadership team and provide visibility of team workload, supports planning conversations and ensures alignment to strategic priorities.

What You'll Be Responsible For

• Guide and coach the team on how to use agile/ scrum practices and embed across KCS.
• Effectively lead and manage planning, stand ups and retrospectives to drive continuous improvement.
• Maintain a centralised backlog of work across the learning and knowledge streams. Partner with the broader team to sequence and prioritise work in line with business priorities.
• Allocate team members to work based on skills, capacity and development goals. Work with stream leads to resolve resourcing conflicts.
• Provide a clear view of in-flight work, upcoming initiatives and team capacity. Maintain tools and trackers to support visibility and transparency.
• Proactively identify and remove risk, blockers or dependencies impacting delivery.
• Proactively review agile metrics and ways of working, continuously identifying opportunities for uplift and striving to have the scrum team working to a high performing level.
• Provide regular reporting to the Head of KCS on delivery progress, risks, resourcing trends and capacity planning insights.

What You’ll Need to Make ItPossible

• Scrum master experience delivering with a team of 8-12 people in a fast-paced environment.
• Strong project management skills with previous experience in Azure Dev Ops for backlog management and reporting.
• Proficient in agile project management methodologies and tools.
• Experience managing cross functional teams, conflict resolution, problem solving and increasing transparency.
• Ability to effectively manage conflicting needs of stakeholders.
• Excellent planning, organisation and prioritisation skills.
• Analytical mindset with the ability to interpret data and drive data-drive decisions.
• Strong leadership and organizational skills with a focus on continuous improvement.

Why You’llLove It?

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.

Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.