Delivery Executive

Americas Region; Melbourne; Remote; AUD 260,000 - 364,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Paid Time Off

Leave under federal/state/local law

Job summary

Fujitsu is seeking an experienced Delivery Executive to join our SAP Practice. The successful candidate will provide delivery leadership across a portfolio of SAP AMS engagements, driving contractual commitments, SLAs, and customer satisfaction.

Workstyle: Remote. Fulltime; Travel as required. Flexible locations in-country.

As part of Fujitsu North America’s Consulting Team, you will collaborate with Solution Architects and Delivery Account Teams to optimize delivery plans and margins.

Qualifications

• Proven delivery leadership across SAP and AMS engagements.
• Strong experience in business applications delivery.
• Remote work capable with client interactions across locations.

Responsibilities

• Lead delivery across engagements and manage SLAs.
• Oversee budgeting, risks, and resource planning across projects.
• Collaborate with architects and delivery teams for knowledge transfer.
• Drive customer satisfaction and governance through proactive communication.
• Support invoice validation and financial forecasting for delivery accounts.

Skills

Delivery leadership

SAP experience

Account management

Job description

Location Flexibility:Multiple Locations in Country

Posting Start Date:10/29/26

At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age.

What truly sets us apart is our family of nearly 130,000 dedicated employees that spans over 50 countries, forming a diverse and dynamic community. We are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and we are dedicated to providing the resources and opportunities that our employees need to succeed.

Delivery Executive - SAP Practice

Fujitsu is seeking anexperienced Delivery Executive to join our growing North American SAP Practice. The successful candidate will provide delivery leadership across a portfolio of projects and Application Management Services (AMS) engagements spanning one or more client accounts, with accountability for contractual commitments, SLAs, financial performance, delivery excellence, and customer expectations.

Strong, demonstrated experience in business applications delivery and management is required, with SAP experience strongly preferred.

• Workstyle:Remote - Candidates may be based anywhere in the United States.
• Fulltime - Consultants will become fulltime/regular employees of Fujitsu North America's Consulting Team
• Travel: Travel to customer locations as required for business meetings, customer engagement, and delivery oversight.

Delivery Execution and Operational Excellence

• Own Delivery Excellence and project-specific delivery management across assigned engagements.
• Ensure delivery in accordance with project plans, SLAs, contractual requirements, quality standards, and agreed milestones.
• Conduct project reviews and oversee resource planning, budgets, risks, issue resolution, and overall delivery performance.
• Provide hands-on direction to Project Managers on task assignments, staffing, milestone tracking, utilization, and delivery execution.
• Drive operational metrics and provide delivery performance inputs to Delivery Account Teams.
• Ensure delivery to planned margins through effective cost management, smart-shoring strategies, optimal delivery pyramid ratios, and cost reduction initiatives.
• Forecast resource costs for existing projects and share financial inputs with Delivery Account Teams.
• Align delivery expectations and commitments with Global Delivery Center (GDC) leadership.
• Collaborate with internal Fujitsu teams to secure required organizational support.
• Manage resource requirements in partnership with Talent Acquisition, Recruiting, and Resourcing teams.

Customer Satisfaction and Relationship Management

• Drive customer satisfaction through consistent delivery performance and proactive communication.
• Maintain regular communication and check-ins with client stakeholders to strengthen relationships.
• Serve as the primary point of contact for program- and project-specific delivery escalations.
• Support the Account Team and Client Executive (CE) in addressing technical queries and resolving customer escalations.

Delivery Governance and Financial Management

• Lead governance activities for delivery projects and support Delivery Account Teams in account-level governance.
• Coordinate with Solution Architects (SAs), Enterprise Architects (EAs), and Delivery Account Teams for technical onboarding and solution knowledge transfer.
• Oversee resource onboarding, role and responsibility assignments, and identification of training needs.
• Develop delivery plans aligned with overall program and project plans.
• Prepare and present delivery updates, performance metrics, risks, and issues during customer Management
• Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Manage Business Unit expense approvals in accordance with established policies.
• Provide backup support for invoice validation and collection follow-ups when required.

People Management and Talent Development

• Build engagement with assigned team members through regular communication and feedback.
• Maintain high team morale and proactively address people-related issues across project teams.
• Identify and develop high-potential talent across technical, business, and leadership areas.
• Recognize and reward high performers and team achievements.
• Proactively identify retention risks among critical talent and seek appropriate approvals for retention plans.

Key Success Measures

• Delivery performance against contractual commitments, project milestones, and SLAs.
• Customer satisfaction and effective escalation resolution.
• Achievement of planned margins, cost targets, and resource utilization objectives.
• Effective governance, financial forecasting, and resource management.
• Team engagement, talent development, and retention of critical resources.

As of the date of this posting, a good faith estimate of the current pay scale for this position is:

$182,720 to $255,808 USD

Placement in the range depends on several factors such as experience and skills and may change over time. Additionally, this role may be eligible for an annual bonus, which is based on individual.

We comply with all applicable minimum wage laws.

Benefits available include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k
• Paid Time Off
• Any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act.

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

At Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.

We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by law.

We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.

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