Deli Department Leader | Customer Experience

Coles Group; Gold Coast City; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Employee discounts

Extra discount periods

Recognition program

Training & progression

Novated car leasing

Share plan

Paid parental leave

Job summary

Coles Group Pacific Fair is seeking a Delicatessen Manager to lead the deli department, report to the Store Manager, and drive daily excellence in service and presentation.

You will oversee day-to-day deli operations, coach and develop your team, manage stock and waste, and ensure strict food safety and compliance standards.

Join a collaborative, customer‑focused team on the Gold Coast with development opportunities, competitive benefits, and a shared goal to help Australians eat and live better.

Qualifications

• Previous experience in a fast-paced customer facing environment.
• Direct/indirect leadership to coach and develop the team for sales targets, cost control and rostering.
• Maintain department standards including stock, rotation, waste and quality control.
• Adhere to strict audit, food safety and compliance standards.
• Drive a one team culture prioritising team health, safety and wellbeing.
• Delight customers with an outstanding shopping experience.

Responsibilities

• Oversee day-to-day deli operations and ensure excellent store presentation.
• Lead, coach and develop the deli team to meet targets and standards.

Skills

Fast-paced environment

Leading & coaching teams

Customer service

Stock control

Audit & food safety

Team wellbeing & safety

Job description

Coles Group Pacific Fair is seeking a Delicatessen Manager to lead the deli department, report to the Store Manager, and drive daily excellence in service and presentation.

You will oversee day-to-day deli operations, coach and develop your team, manage stock and waste, and ensure strict food safety and compliance standards.

Join a collaborative, customer‑focused team on the Gold Coast with development opportunities, competitive benefits, and a shared goal to help Australians eat and live better.