Dealings and eConveyancing Product Manager

NSW Land Registry Services; Sydney; On-site; AUD 130,000 - 170,000; Full time

Job summary

NSW Land Registry Services in Sydney seeks an experienced Dealing and eConveyancing Product Manager to lead service design, product enablement and operational support for dealings lodgement, examination and registration services.

You will drive roadmaps, govern policy alignment and partner with regulators and ELNO providers to deliver accurate, timely and customer-focused outcomes within a changing digital landscape.

Qualifications

• Experience in service design, product management and stakeholder engagement to support integrated operational and digital outcomes.
• Ability to interpret legislation and policy frameworks to support consistent, risk-based decision making.
• Experience in high-volume, regulated service delivery environments including dealings-related services.

Responsibilities

• Own the Dealings and eConveyancing product and services from design to continuous improvement to ensure accurate, timely customer-focused outcomes.
• Provide leadership and support to operations and stakeholders to promote consistent decisions and service capability uplift.
• Lead development and execution of product roadmaps for core dealing platforms and services.
• Coordinate service design and product initiatives to ensure integrated operations and delivery targets.
• Develop and improve operational policies and service frameworks to strengthen governance and policy adherence.
• Drive technology-enabled transformation and automation to improve service efficiency and outcomes.
• Monitor service performance and provide strategic recommendations for continuous improvement.
• Build relationships with regulators and external stakeholders including ELNO providers for regulatory engagement.

Skills

Service design

Product management

Stakeholder engagement

Regulatory compliance

Digital transformation

Leadership

Policy interpretation

Education

Tertiary qualifications in business or computer science

Job description

Job Type: Permanent - Full Time
Location: Sydney NSW
Job Category: Program & Project Management

About Land Registry Services (LRS)

NSW LRS has played a foundational role in the lives of people across New South Wales for over 160 years, quietly ensuring the security, integrity and accessibility of land and property ownership. From the first handwritten titles to today’s digital platforms, our evolution has always been guided by one purpose: to create confidence beyond boundaries.

In recent years, we've modernised systems, expanded our digital services, and strengthened how we serve our customers and partners. Our new brand reflects this evolution. It's a symbol of where we've come from and where we're heading. At the heart of it all is our promise: Powering land certainty for NSW, so people, businesses and communities can move forward with confidence.

Your Opportunity

The Dealing and eConveyancing Product Manager provides strategic and operational leadership across service design, product enablement and operational support for dealings lodgement, examination and registration services to drive performance, service excellence, continuous improvement and transformation initiatives, while ensuring effective governance and consistent application of legislative, regulatory and policy frameworks. The role leads the design, optimisation and enablement of dealings services and supporting products to ensure accurate, timely and customer-focused outcomes that maintain the integrity and reliability of the NSW land titles system.

Your Responsibilities

• Own the Dealings and eConveyancing Product and services from design and delivery through to continuous improvement of dealings lodgement, examination and registration services to ensure accurate, timely and customer-focused outcomes that maintain the integrity of the NSW land titles system and meet legislative, regulatory and service delivery requirements.


• Provide subject matter leadership and support to operations teams and stakeholders to promote consistent decision making, service capability uplift and alignment to operational and regulatory requirements.


• Lead the development and execution of product roadmaps for core dealings platforms and services to support operational capability, continuous improvement and alignment with organisational and industry priorities.


• Manage planning, prioritisation and coordination of service design and product initiatives to ensure effective integration of operational services, systems and delivery outcomes within agreed quality, time, risk and performance standards.


• Lead or contribute to development and continuous improvement of operational policies, procedures and service frameworks to strengthen governance and ensure consistent application of legislative and policy requirements.


• Drive and implement technology-enabled transformation, productivity improvement and automation initiatives including Auto-reg uplift and digital channel enhancements to improve service efficiency and customer outcomes.


• Monitor and analyse service performance, system effectiveness, customer outcomes and emerging risks and provide strategic advice and recommendations to support informed decision making and continuous improvement.


• Build and maintain effective relationships with regulators and external stakeholders including ELNO providers to support regulatory engagement, industry alignment and delivery of major service and regulatory changes.

To Be Successful In This Role You Will Have

• Tertiary qualifications in business, computer science or other related field.


• Strong capability and demonstrated experience in service design, product management and stakeholder engagement to support delivery of integrated operational and digital system outcomes.


• Extensive experience within complex operational or regulated service delivery environments, including dealings-related services and high-volume transactional processing.


• Extensive experience interpreting and applying legislation and policy frameworks to support consistent and risk-based decision making.


• Strong operational understanding with experience managing competing priorities and supporting delivery of services against agreed standards and KPIs.


• Demonstrated experience contributing to technology-enabled transformation and system initiatives to improve service delivery and business outcomes.


• Highly developed communication and influencing skills supported by strong domain knowledge of dealings services and enabling platforms, and relevant tertiary qualifications.

Why Join Us

At NSW LRS we're fostering a welcoming, connected, and fair workplace, where you can be yourself and thrive:

• Our differences are our strength


• You belong at NSW LRS


• Gender equity and equality


• Family comes first at LRS


• Women in Leadership program


• Your wellbeing matters

NSW LRS is committed to building a diverse, inclusive, and accessible workplace. We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and people from culturally diverse backgrounds.

Note: NSW LRS does not accept unsolicited resumes from recruitment agencies or search firms.