Datacentre Operations Cluster Manager (AWS)

Amazon Inc.; Melbourne; On-site; AUD 180,000 - 230,000; Full time

Job summary

Amazon Corporate Services Pty Ltd in Melbourne is seeking a DCO Operations Manager to lead a team of DCO Managers across data centres, ensuring safety, quality, and exceptional customer experience.

You will mentor staff, manage budgets, coordinate with vendors, and drive continuous improvement in a deadline-driven environment, aligning with corporate standards.

Qualifications

• 10+ years of people leadership experience.
• Experience delivering complex projects with ownership of critical operations.
• Valid and active driver's license.
• Excellent written and verbal communications skills.
• Experience with health & safety standards and regulations.
• Experience with project management.
• 5+ years in a data center or other critical environment.

Responsibilities

• Lead and supervise a team of DCO Managers and staff across data centres.
• Ensure safety, quality, performance and customer experience across shifts.
• Oversee budget, SLAs, and collaboration with third-party vendors.

Skills

Leadership

Project management

Communication

Budget management

Safety standards

Data center experience

Job description

Job ID: 10541285 | Amazon Corporate Services Pty Ltd

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

The successful candidate will have experience managing managers and teams with varying IT & management skill sets; current IT support and operations across a range of technologies and in-depth technical knowledge; creating, tracking and controlling budgets; leaning and streamlining current processes for maximum efficiency; strategic planning through use of funnel metrics; mentoring people at all levels; sponsoring and delivering large projects and proposing technical solutions to complicated problems. This position requires a candidate with the proven IT Technical ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

• Lead and supervise a team of DCO Managers and employees within data centres.
• Overall safety, quality, performance and customer experience across multiple shifts.
• Carry out supervisory responsibilities in accordance with the organisation’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop both peers and direct reports for career progression.
• Oversee team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
• Write and deliver annual performance reviews to staff.
• Develop, improve, and share operational best practices across the Cluster.
• Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
• Effectively and efficiently manage the operations budget and expenditures.
• Lead on the resolution of major incidents.
• Coordinate daily with multiple third party vendors, ensuring adherence to contracted SLAs
• Effectively and efficiently manage the operations budget and expenditures
• With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site.

Key job responsibilities

• Ensure that DCO function within the region innovates, obsesses over customer service and operates in a safe, secure and efficient manner.
• Report into and deputises as needed for the Cluster Leader.
• Makes decisions which enable the business objectives and own those decisions through to end of life.

Basic Qualifications

• Valid and active driver's license
• 10+ years of people leadership experience
• Experience delivering complex projects with prior ownership of the operation of a mission‑critical team and/or product
• Excellent written and verbal communications skills.

Preferred Qualifications

• Experience working to appropriate health & safety standards and regulations
• Experience with project management
• 5+ years of relevant work in a data center or other critical environment experience

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.