Data and AI Practice - Community & Engagement Lead

Westpac; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Westpac is seeking a Data and AI Practice - Community & Engagement Lead to build an inclusive, enterprise‑scale practitioner community, strengthen collaboration and professional identity across Delivery Units, and shape Westpac's external reputation in data and AI.

You will design the community operating model, run flagship events, measure engagement, and partner with workforce teams to attract talent, while fostering collaboration across diverse stakeholders.

Qualifications

• Experience designing and delivering community operating models at enterprise scale.
• Strong internal communications and channel management expertise.
• Experience building external engagement programmes with industry partners.
• Excellent storytelling, presentation and senior stakeholder engagement skills.
• Ability to design surveys, collect feedback and drive improvements.

Responsibilities

• Design and deliver the Data and AI community operating model, including town halls and communities of practice.
• Position Westpac as a leading destination for Data & AI talent through industry engagement and external partnerships.
• Establish flagship practitioner events and recognition programs to strengthen community identity.
• Build and manage relationships with external stakeholders, vendors and industry groups.
• Measure community health and external brand impact, using insights to improve practitioner experience.
• Collaborate with workforce and capability teams to support talent attraction and employer branding.
• Create communications and showcases that demonstrate the impact of Data & AI initiatives.

Skills

Community building

Internal communications

Channel management

Stakeholder management

Event design and delivery

Leadership and collaboration

Job description

Create your best future and join Data, Digital and AI as a Data and AI Practice - Community & Engagement Lead.

What’s the role?

You will be responsible for building the identity, reputation and community of the Data & AI profession at Westpac. As the Community & Engagement Lead, you will create a connected and engaged practitioner community that practitioners are proud to belong to, strengthening collaboration, capability growth and professional identity across autonomous Delivery Units. You will lead the Practice's engagement strategy, communications, events and practitioner experience, ensuring Data & AI professionals feel connected to a broader community and shared purpose. You will also shape Westpac's external reputation in Data & AI, building relationships across industry, universities, vendors and peer organisations to position the bank as a recognised leader in Data & AI capability and an employer of choice for exceptional talent. Success in this role will be measured not by communications delivered or events held, but by the strength of the practitioner community, workforce engagement, talent outcomes and Westpac's reputation as a destination for Data & AI talent.

Key responsibilities include:

• Design and deliver the Data and AI community operating model, including town halls, showcases and communities of practice.
• Position Westpac as a leading destination for Data & AI talent through industry engagement, thought leadership and external partnerships.
• Establish flagship practitioner events, recognition programs and showcases that celebrate excellence and strengthen community identity.
• Build and manage relationships with external stakeholders, including vendors, peer organisations, industry communities, conferences and Responsible AI forums.
• Measure community health, practitioner engagement and external brand impact, using insights to continuously improve the practitioner experience.
• Partner with workforce and capability teams to support talent attraction, employer branding and community-building initiatives.
• Collaborate with delivery and adoption stakeholders to create and deliver communications and showcases that promote the impact and value of Data and AI initiatives.
• Foster a connected, inclusive and engaged Data and AI community that encourages collaboration, knowledge sharing and continuous learning.

What do I need?

To be successful in this position you will need to have experience designing and delivering community operating models at an enterprise scale and have strong internal communications and channel management expertise, including the ability to create engaging communication strategies and content. Experience building and managing external engagement programmes, including industry communities, vendor relationships and employer brand initiatives is essential for this role too.

Other key skills and experience required include:

• Experience building professional communities, capability networks or practitioner ecosystems at enterprise scale.
• Experience in building and managing external engagement programmes, including industry communities, vendor relationships and employer brand initiatives.
• Strong capability in designing surveys, feedback loops and engagement mechanisms, with the ability to interpret qualitative insights and drive continuous improvement.
• Excellent storytelling, communication and presentation skills, with the ability to engage senior leaders, technical audiences and external stakeholders.
• Strong stakeholder management and influencing skills, with the ability to build trusted relationships across diverse groups.
• Experience planning and delivering community events, showcases, forums and engagement programmes.
• Strong organisational and programme management skills, with experience coordinating multiple engagement initiatives and communication channels.
• A passion for building inclusive, connected and highly engaged communities.
• Demonstrated curiosity, openness and a collaborative, network-focused approach to leadership and engagement.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.