Data Analytics & Policy Lead

Direct Focus Solutions; Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

Direct Focus Solutions is seeking an Administration Executive to analyse, organise and manage information and data across its locations and services. You will translate data into clear management reports, advise on policy and organisational methods, and maintain current policies and knowledge resources.

The role requires bachelor-level information management, strong data skills, and familiarity with privacy and NDIS requirements.

Qualifications

• Bachelor degree or higher in information management or a relevant qualification.
• Minimum one year of relevant work experience analysing, organising and managing information or data, and advising on policies or organisational methods.
• Experience in health, disability or community services is an advantage.
• Strong data analysis skills with spreadsheets and reporting tools.
• Understanding of privacy requirements and NDIS quality standards (desirable).
• Ability to translate compliance into clear policies and procedures.

Responsibilities

• Analyse data on referrals, appointments, wait times, service hours and caseloads across DFS locations and report trends.
• Assess client feedback, complaints and outcomes; report recurring issues to management.
• Design and maintain DFS knowledge resources; ensure quick access to current versions.
• Evaluate data quality in practice management systems and recommend improvements.
• Set data entry standards and ensure they are followed.
• Maintain privacy and data handling in line with DFS policies and laws.

Skills

Data analysis

Policy advisory

Information management

NDIS compliance

Privacy knowledge

Education

Bachelor degree in information management

Tools

Practice management systems

Client portals

Spreadsheet tools

Job description

Direct Focus Solutions is seeking an Administration Executive to analyse, organise and manage information and data across its locations and services. You will translate data into clear management reports, advise on policy and organisational methods, and maintain current policies and knowledge resources.

The role requires bachelor-level information management, strong data skills, and familiarity with privacy and NDIS requirements.