Data Analyst & Engineer- World360 Rewards

Flight Centre Travel Group; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Inclusive culture

LinkedIn Learning

Staff Discounts

Travel Discounts

Career growth

Wellbeing support

Job summary

Flight Centre Travel Group Australia is seeking a Data Engineer and Analyst to build pipelines, uncover insights, and influence decisions that matter. You will craft and maintain data infrastructure, enabling accurate reporting and data‑driven outcomes across loyalty programs.

The role emphasizes collaboration with tech, data, and business teams, delivering scalable data models and dashboards using SQL, Power BI, and Databricks on Azure cloud. 4+ years in analytics in retail is desirable.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering or related field.
• 4+ years delivering analytics solutions, ideally in retail or customer-facing environments.
• Hands-on experience with Azure cloud ETL tools and Azure DevOps.
• Databricks Certified Data Engineer Associate desirable.

Responsibilities

• Troubleshoot data-related issues and implement solutions to maintain smooth operations.
• Ensure data accuracy, quality, consistency, and governance with standards.
• Champion a culture of data-driven thinking across loyalty, brand, and business teams.
• Create and implement data models that support analytics needs.
• Optimise data infrastructure and processes to improve performance, scalability and reliability.
• Integrate data from internal and external systems to deliver a unified view.
• Analyse and report on loyalty metrics and KPIs including LTV, earn rates and redemption rates.
• Develop reporting assets and frameworks providing actionable insights across programs.

Skills

SQL

Descriptive analytics

Power BI

Stakeholder comms

Databricks

Education

Bachelor's degree in Computer Science/Software Engineering or related field

Tools

Databricks

Azure DevOps

Azure Data Factory

Job description

Data Engineer and Analyst: Build the pipelines, uncover the insights, and influence the decisions that matter.

ABOUT THE OPPORTUNITY...

The Data Analyst and Engineer play a pivotal role in the dynamic world of data management and analysis, expertly crafting and maintaining sophisticated data infrastructure and analysing the underlying data to provide accurate reporting and actionable insights.

This ensures seamless processing, storage, and retrieval of data, empowering organisations with accurate and timely reporting and insights. Their expertise not only drives innovation but also enhances the organisation's ability to make data-driven decisions with confidence and precision.

DAY TO DAY YOU WILL...

• Troubleshoot data-related issues and implement solutions to maintain smooth operations
• Ensure data accuracy, quality, consistency, and compliance with governance standards
• Champion a culture of data-driven thinking across loyalty, brand, and broader business teams
• Create and implement data models that support business requirements and analytics needs
• Optimise data infrastructure and processes to improve performance, scalability, and reliability
• Collaborate with technology teams to support automation initiatives and maximise the value of data
• Integrate data from internal and external systems to deliver a unified and consistent view of information
• Partner with business stakeholders to support data-driven decision making and performance optimisation
• Analyse and report on loyalty metrics and KPIs including member lifetime value, earn rates, and redemption rates
• Develop reporting assets and frameworks that provide actionable insights across loyalty programs and customer initiatives
• Design, develop, and maintain data pipelines for extracting, transforming, and loading data from multiple sources into data lakes and lakehouse environments
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

YOU'LL BE PERFECT IF YOU HAVE...

• Databricks Certified Data Engineer Associate certification desirable
• Experience measuring and analysing loyalty program performance
• Hands‑on experience with Azure cloud ETL tools and Azure DevOps
• Strong proficiency in SQL, descriptive analytics, reporting, and Power BI
• Strong stakeholder engagement, communication, and presentation skills
• Microsoft Certified: Azure Data Engineer Associate certification desirable
• Experience working collaboratively across data, technology, and business teams
• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Experience designing and maintaining modern data infrastructure and ETL solutions
• Demonstrated ability to turn data into actionable business insights and measurable outcomes
• 4+ years' experience delivering analytics solutions, ideally within retail or customer-facing environments

Why Join Us

From pipeline to dashboard, your work will directly influence how we understand, grow, and engage our member base. You'll be part of a team building something new—shaping the data architecture and reporting capabilities that will drive World360 Rewards forward.

What you’ll enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Development:Individualised Learning & Development pathway options
• Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
• Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
• Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health:Support and Employee Assistance Program for staff and family
• Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
• Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment