D365 Field Services Support Engineer

8207 Avanade Australia Pty Ltd Company; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

Avanade Australia Pty Ltd is seeking a D365 Field Services Support Engineer to deliver hands-on support across Dynamics 365 Field Service, Dataverse, and related Power Platform components. You will work with business and technology stakeholders to resolve issues, implement fixes, and support configurations in active client environments.

Ideal candidates will bring 5+ years’ experience with Dynamics 365, Power Platform, and Azure integration patterns, alongside strong communication and

Qualifications

• 5+ years’ experience supporting Dynamics 365 Field Service or similar enterprise apps.
• Experience with live client environments, issue resolution and release support.
• Strong knowledge of Dataverse, model-driven apps and Power Platform components.
• Familiarity with governance, SLA commitments and change control processes.

Responsibilities

• Provide day-to-day D365 Field Service support across client environments.
• Analyze issues and translate into corrective actions and configuration changes.
• Develop and maintain low-to-medium complexity configurations and automations.
• Create technical specs, runbooks and knowledge articles for clients and teams.

Skills

Dynamics 365 Field Service

Dataverse

Model-driven apps

Work order management

Resource scheduling

Power Automate

APIs & integrations

Azure services

Security & governance

Education

Bachelor’s degree in IT or related field

Tools

Power Platform admin centre

Microsoft Entra ID

Dynamics 365 deployment tools

Job description

Summary Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses. We are seeking a D365 Field Services Support Engineer who can provide technical support across Microsoft Dynamics 365 Field Service, Dataverse, model-driven apps, work order management, resource scheduling, mobility, and integrations. You will work with business and technology stakeholders to resolve application issues, support configuration requests, investigate platform issues, and deliver low-to-medium complexity fixes and improvements across active client environments. You must be an Australian citizen to apply; existing security clearance is highly regarded. Core to the Role Provide day-to-day Dynamics 365 Field Service support across client environments, including work orders, customer assets, agreements, bookings, resource scheduling, the schedule board, mobile applications, integrations, security, and environment reliability. Analyse client issues and requests, then translate them into support actions, application changes, configuration updates, integration fixes, or technical remediation activities. Prepare and maintain technical design documentation, configuration guides, test scripts, support runbooks, service updates, and stakeholder engagement materials. Support release management activities, environment readiness, solution deployment validation, configuration changes, patches, rollback planning, and release-cycle testing. Develop and maintain low-to-medium complexity Dynamics 365 Field Service configurations, model-driven app changes, Power Automate flows, Dataverse updates, and platform improvements across supported solutions. Build simple guides, support notes, test plans, release updates, and knowledge articles for clients, end users, field workers, dispatchers, and support teams. Support service governance adoption, including ticket prioritisation, SLA commitments, documentation standards, knowledge management, access controls, change controls, and shared services processes. Use Dynamics 365 Field Service, Dataverse, Universal Resource Scheduling, Power Apps, Power Automate, the Power Platform admin centre, Microsoft Entra ID, Field Service mobile, APIs, and Azure services where appropriate to support delivery and issue resolution. Track incidents, ticket trends, application issues, flow failures, scheduling issues, platform outcomes, service outcomes, and client feedback, then recommend continuous improvements.

Professional Skillset

Professional Skillset Strong working knowledge of Dynamics 365 Field Service, Dataverse, model-driven apps, work order management, resource scheduling, the schedule board, Field Service mobile, Power Automate, integration patterns, and support processes. Experience supporting live Dynamics 365 and business application environments, deployment operations, client issue resolution, technical testing, release support, service delivery, and operational improvements. Ability to investigate work order defects, booking and scheduling issues, mobile application problems, Dataverse configuration issues, flow failures, integration errors, performance concerns, and environment-related support issues. Ability to create technical specifications, configuration documentation, test scripts, support runbooks, technical notes, release notes, and support artefacts. Confident facilitator with experience running workshops, triage sessions, support status meetings, technical walkthroughs, and stakeholder briefings. Understanding of Dynamics 365 support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, change control, and release-cycle basics. Secondary working knowledge of Microsoft Power Platform, Dynamics 365 Customer Service, Azure Integration Services, Logic Apps, Microsoft Entra ID, APIs, data connectors, JavaScript, and Microsoft cloud integration patterns. Strong communication, problem-solving, troubleshooting, documentation, configuration, and stakeholder management skills.

Preferred Education and Experience

Preferred Education and Experience 5+ years’ experience supporting Microsoft Dynamics 365, Dynamics 365 Field Service, Power Platform, business applications, live client environments, application support, or solution delivery roles. Experience supporting work order management, customer assets, agreements, resource scheduling, schedule boards, Field Service mobile, SIT, end-user coordination, UAT, go-live activities, ticket resolution, and managed services programs. Familiarity with Dynamics 365 Field Service, Dataverse, model-driven apps, Universal Resource Scheduling, Power Automate, Power Platform administration, Microsoft Entra ID, APIs, and Microsoft cloud services. Experience building support processes, configuration documentation, test plans, knowledge articles, service improvement actions, environment readiness checks, or client readiness plans. Exposure to large complex client sites, field service integrations, mobile and offline scenarios, performance investigations, connected field service, resource optimisation, or broader Microsoft business applications delivery is desirable. Bachelor’s degree in IT, computer science, business systems, engineering, cloud computing, software development, or related field. Candidates must be Australian citizens and be eligible to obtain and maintain an Australian Government security clearance. Existing Australian Government security clearance is highly regarded.

Certifications

Certifications Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) (desirable) Microsoft Certified: Power Platform Developer Associate (PL-400) (desirable) Microsoft Certified: Power Platform Solution Architect Expert (PL-600) (desirable) Relevant Microsoft Dynamics 365, Field Service, Power Platform, Azure, integration, governance, or IT service management certifications.

At Avanade, we advance the world through the power of people and Microsoft.

Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well-being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.