D365 F&O Application Support

Dynamo Recruitment; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a D365 Support Consultant in Melbourne. This permanent role offers a hybrid working model with a mix of on-site and remote work. You will be responsible for troubleshooting application issues, providing support for Dynamics 365 users, and documenting processes. The ideal candidate has strong experience in application support, excellent troubleshooting skills, and proficiency in English. This position presents an exciting opportunity for career development and involvement in critical business operations.

Qualifications

• Strong experience in Application support with Dynamics 365 F&O and/or D365 CE/CRM support.
• Ability to deliver technical troubleshooting and manage customer issues.
• Proficiency in English and exceptional communication skills.

Responsibilities

• Take ownership of customer issues and follow through to resolution.
• Deliver technical troubleshooting in line with SLA agreements.
• Provide 2nd level support for D365 F&O and D365 CE users.
• Develop functional specifications and maintain training documentation.
• Identify system inefficiencies and recommend optimal practices.

Skills

Dynamics 365 F&O support

Exceptional troubleshooting skills

Power Automate knowledge

SQL knowledge

API configurations understanding

Excellent organisational skills

Outstanding communication

Basic technical issue diagnosis

English proficiency

Microsoft Certifications

PowerBI knowledge

ITIL Foundation

Job description

We are currently working on an exciting opportunity to join an end-user in Melbourne (Western Suburbs) as a D365 Support Consultant.

This is a Permanent position and they can offer a hybrid working model (2-3 days in office and more WFH once settled in).

D365 F&O Support Consultant

You will be responsible for

• Take ownership of customers issues and follow problems through to resolution
• Deliver technical troubleshooting in line with SLA agreements and in partnership with application vendors - ensure high customer satisfaction through prompt handling of tickets
• Undertake tuning and scaling of systems for both performance and security
• Manage security profiles across application in line with IT security principles
• Provide 2nd level support for all ERP and CRM system users (D365 F&O, D365 CE/Resco)
• Deliver client onboarding activities, maintain system training documentation and provide training to end-users
• Identify inefficiencies in system functions and recommend optimal business practices
• Develop functional specifications for system users to approve
• Document system end to end to ensure knowledge is shared

What skills & experience you have

• Strong experience in Application support with either the Dynamics 365 F&O solution AND/OR D365 CE/CRM support
• Exceptional troubleshooting skills
• Power Automate knowledge, SQL knowledge
• Understanding of API configurations and management
• Ability to work through issues with customers to resolution.
• Excellent organisational skills to ensure all cases are updated and current.
• High level of initiative, accountability, and an eye for quality
• Well spoken, with outstanding written and verbal communication
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Microsoft Certifications in your domain are highly desirable
• PowerBI knowledge (beneficial but not required)
• ITIL Foundation (beneficial but not required)

Please click apply or contact [e-mail] to learn more