Cycling Brand CSR - Tech-Savvy Support & Dealer Relations

Fox Factory Australia Pty Ltd; Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Fox Factory Australia Pty Ltd is seeking a Customer Service/Inside Sales representative in New South Wales to handle customer inquiries from bicycle shops and process orders across channels. You will partner with FOX brand managers and dealers to drive sales and maintain strong brand perception.

The role requires 2–3 years of customer experience, a high school diploma, excellent communication, and solid MS Office skills. It is a full‑time, office‑based position with no sponsorship.

Qualifications

• Strong communication and professional phone manner.
• Ability to learn technical product information.
• Proficient with MS Office and systems.
• Experience in customer service preferred.

Responsibilities

• Handle customer inquiries from bicycle shops across Australia.
• Internal sales order processing via email, phone, website and B2B channels.
• Collaborate with FOX brand managers, dealers and sales staff to grow sales.
• Develop relationships with dealer accounts to strengthen brand perception.

Skills

Strong communication

Technical product knowledge

MS Office proficiency

Time management

Customer orientation

Team collaboration

Education

High school diploma

Tools

Microsoft Office

Job description

Fox Factory Australia Pty Ltd is seeking a Customer Service/Inside Sales representative in New South Wales to handle customer inquiries from bicycle shops and process orders across channels. You will partner with FOX brand managers and dealers to drive sales and maintain strong brand perception.

The role requires 2–3 years of customer experience, a high school diploma, excellent communication, and solid MS Office skills. It is a full‑time, office‑based position with no sponsorship.