CyberCX - Team Lead - Managed Security Operations

CyberCX; City of Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Long & short-term career break

Structured career development program

Local and international careeropportun

Certified as a Family Inclusive Workp

Flexible Work Arrangements

Diversity & Inclusion Index accolade

WORK180 Endorsed Employer

Job summary

CyberCX in Melbourne is seeking a Team Lead, Security Operations to guide a small team of Security Analysts within its Managed Security Operations Centre. This hands-on leadership role suits an experienced SOC Team Lead or a Senior Analyst ready to move into people leadership.

You will balance technical security operations with coaching, customer engagement and operational ownership. You will remain close to the technology and act as a trusted escalation point during complex investigations,

Qualifications

• Experience in Security Operations Centre or MSSP environments.
• Investigation of security incidents using SIEM/EDR/XDR.
• Knowledge of cloud telemetry (AWS CloudTrail, GuardDuty, Azure/Entra).
• Experience mentoring or leading Security Analysts.
• Strong customer and stakeholder communication.
• Willingness to participate in an on-call rotation.

Responsibilities

• Lead, coach and develop a team of Security Analysts.
• Act as escalation point for complex investigations and higher-severity incidents.
• Oversee day-to-day delivery of managed security services across client environments.
• Ensure accurate customer reporting and service commitments.
• Coordinate and prioritise work across the team, including delegation and QA.
• Manage team rostering and on-call rotation.
• Support investigation and containment of incidents.
• Guide investigations using telemetry and support analysts.
• Develop and maintain detections for customer-specific tech.
• Onboard new customers and capabilities into the service.
• Build relationships with customers and internal teams.
• Drive continuous improvements across security operations.

Skills

SOC experience

MSSP/MDR

Incident investigations

SIEM/EDR/XDR

Cloud telemetry

Leadership

Mentoring

Customer communication

On-call

Tools

SIEM

EDR/XDR

Job description

The work we do matters. CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

The work we do matters. CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

About The Role

We are looking for a Team Lead, Security Operations to join our Managed Security Operations Centre and lead a small team of Security Analysts supporting a portfolio of customer environments.

This is a hands-on, first-line leadership role suited to either an experienced SOC Team Lead or a strong Senior Security Analyst ready to take the next step into formal people leadership. You will combine technical security operations experience with coaching, customer engagement and operational ownership, ensuring your team is supported to deliver high-quality outcomes across incident response, detection and day-to-day security operations.

You will remain close to the technology and act as a trusted escalation point during complex investigations, while taking ownership of your team’s development, customer deliverables and the overall performance of the squad.

What You Will Be Doing

• Lead, coach and develop a team of Security Analysts, providing regular feedback, mentoring and support for their ongoing career and capability development
• Act as a senior technical and operational escalation point for complex security investigations and higher-severity incidents
• Oversee the day-to-day delivery of managed security services across a portfolio of customer environments
• Ensure customer reporting, operational deliverables and service commitments are completed accurately and on time
• Coordinate and prioritise work across the team, including delegation, technical quality assurance and workload management
• Manage team rostering and participate in the on-call rotation supporting out-of-hours security operations
• Support the investigation and containment of security incidents, including identifying when dedicated incident response or DFIR support should be engaged
• Work with security telemetry and event data to guide investigations and support analysts through complex technical scenarios
• Contribute to the development, tuning and ongoing maintenance of security detections, particularly where customer-specific technologies or use cases require tailored coverage
• Support the onboarding of new customers, technologies and security capabilities into the managed service
• Build strong relationships with customers and internal teams, translating technical findings into clear actions and business outcomes
• Drive continuous improvement across security operations, team processes and customer service delivery

Skills & Experience

• Strong experience working within a Security Operations Centre, Managed Security Service Provider, MDR environment or complex enterprise security operations function
• Demonstrated experience investigating security incidents using SIEM, EDR/XDR and other security telemetry
• Strong understanding of security event logs and the ability to interpret raw telemetry to identify suspicious or malicious activity
• Experience working with cloud security telemetry such as AWS CloudTrail, GuardDuty, Azure/Entra logs or similar platforms
• Experience developing, tuning or maintaining detection logic and reducing false positives while preserving meaningful security coverage
• Strong understanding of incident triage, investigation, containment and escalation processes
• Previous experience mentoring, coaching or providing technical leadership to Security Analysts; formal people management experience is advantageous but not essential
• Ability to provide clear technical guidance while helping team members build confidence and make sound independent decisions
• Strong customer and stakeholder communication skills, including the ability to explain complex security issues to technical and non-technical audiences
• Sound judgement under pressure and the ability to balance incidents, customer commitments, team priorities and operational deadlines
• A collaborative and accountable leadership style, with a genuine interest in developing people and improving team performance
• Willingness to participate in an on-call roster as part of the managed security operations model

Please note that due to the nature of this role, it is amandatory requirement that all applicants are Australian citizens with the ability to hold anAustralian Government Security Clearance.

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

We are a WORK180 Endorsed Employer.

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone].

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.