Cybercx - Senior Account Manager (Melbourne)

Accenture Global; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Parental leave

Career development

Flexible work

Job summary

CyberCX is seeking a Senior Account Manager in Melbourne to drive growth across enterprise accounts. You will develop strategic plans, pursue new business opportunities, and coordinate proposals with internal experts to position CyberCX as a trusted partner.

You will manage complex relationships, negotiate pricing, and ensure high levels of service while achieving revenue targets and long‑term account expansion.

Qualifications

• Five+ years in account management or related sales in IT/tech/cyber security.
• Proven track record of achieving or exceeding sales targets and KPIs.
• Experience managing complex enterprise accounts and long sales cycles.

Responsibilities

• Develop and manage strategic business plans across multiple key Enterprise accounts to achieve revenue and growth targets.
• Build and nurture relationships with new and existing customers, understanding objectives and buying criteria.
• Lead the development of proposals, tenders, contracts and account management plans.

Skills

Account management

Business development

Customer relationships

Negotiation

CRM (Salesforce)

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

CyberCX – Senior Account Manager Location: Melbourne | Hybrid working This role is with CyberCX, part of Accenture. We are seeking an energetic & driven Senior Account Manager to drive the growth of CyberCX’s capabilities, products, professional services and managed services across key customer accounts. In this role, you will develop strategic account plans, identify new sales opportunities and build lasting customer partnerships. You will also coordinate compelling proposals and tender responses, bringing together internal specialists to address customer needs and position CyberCX as a trusted partner. This is an opportunity for a commercially driven sales professional to manage complex enterprise relationships, expand existing accounts and contribute to customer satisfaction, retention and long‑term revenue growth.

Key responsibilities:

• Develop and manage strategic business plans across multiple key Enterprise customer accounts to achieve revenue, quota and account-growth targets.
• Build strong relationships with new and existing customers, developing a clear understanding of their objectives, needs, buying criteria and decision-making processes.
• Act as a primary point of contact between customers and CyberCX, ensuring a consistently high level of service.
• Identify and pursue new business, cross‑selling, renewal and upselling opportunities.
• Position relevant CyberCX products, professional services and managed services against customers’ current and future requirements.
• Lead the development of sales proposals, tenders, bids, contracts, presentations and account management plans.
• Facilitate product demonstrations and technical discussions involving customers and CyberCX subject‑matter experts.
• Negotiate pricing and volume discounts in line with CyberCX policies.
• Monitor account performance and maintain accurate sales forecasts, CRM records, reports and territory plans.
• Collaborate across CyberCX to strengthen customer engagement, knowledge‑sharing and service delivery.

About you:

• At least five years’ experience in account management, business development or customer‑focused solution sales within IT / Tech / Cyber Security.
• A proven record of achieving or exceeding sales targets and KPIs.
• Experience managing complex enterprise accounts and navigating medium‑to‑long‑term sales cycles.
• Strong relationship management, influencing, listening and negotiation skills.
• Experience acquiring new customers and growing existing accounts through cross‑functional collaboration.
• The ability to prepare and present tailored proposals, pricing quotations and tender responses to senior stakeholders.
• Proficiency with CRM and account management platforms, including Salesforce, as well as Microsoft Office.
• A proactive, adaptable and resilient approach to solving problems and responding to change.

You will be professional and ethical, with the ability to inspire trust through integrity and respect. You will bring a customer‑focused, collaborative and enterprise‑minded approach, along with the adaptability and initiative needed to deliver outstanding outcomes.

About CyberCX:

CyberCX is a leading provider of professional cyber security and cloud services across Australia and New Zealand. CyberCX partners with private and public sector organisations to help them manage cyber risk, respond to incidents and build resilience in a complex threat environment. Its end‑to‑end cyber and cloud capabilities include consulting and advisory; governance, risk and compliance; incident response; penetration testing and assurance; network and infrastructure solutions; cloud security; identity and access management; managed security services; and cyber security training. Based on business requirements, candidates applying for this role may also be assessed for other opportunities within Accenture.

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Benefits of working at Accenture:

• 18 weeks’ paid parental leave.
• Long‑ and short‑term career break opportunities.
• A structured career development program.
• Local and international career opportunities.
• Certification as a Family Inclusive Workplace™.
• Flexible work arrangements centred around Accenture’s Truly Human ethos and its commitment to supporting employee health and wellbeing.
• Recognition in the top three of the previous year’s Diversity & Inclusion Index.
• WORK180 Endorsed Employer.

Accenture’s consulting professionals receive training across business acumen and technical and professional skills. Formal and informal development opportunities are available through on‑the‑job, online, classroom and collaborative learning.

Equal employment opportunity

At Accenture, we recognise that our people are multi‑dimensional, and we create a work environment where all people feel they can bring their authentic selves to work every day. We encourage applications from all people and are committed to removing barriers throughout the recruitment process and employee lifecycle. Employment decisions are made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation, and discrimination is not tolerated. If you require an adjustment to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant job number, or call [phone]. Based on business requirements, candidates applying for this role can also be assessed for other opportunities within Accenture. We are a WORK180 Endorsed Employer. All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. Accenture is a an EEO and affirmative action employee of females/minorities/veterans/individuals with disabilities. Equal Employment Opportunity Statement for Australia: At Accenture, we recognise that our people are multi‑dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.