CyberCX - Network Security Engineer

CyberCX; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Long & short-term career break options

Structured career development program

Local and international career options

Family Inclusive Workplace

Job summary

CyberCX, part of Accenture, is seeking a Network Security Engineer to join the Managed Security Engineering team, supporting a portfolio of enterprise environments.

This hands-on role focuses on Fortinet and Palo Alto technologies, BAU activities, incident response, changes, health checks, and service improvements across live production networks.

Qualifications

• Hands-on firewall and networking experience in enterprise environments.
• Strong TCP/IP, routing, switching, VPN, NAT knowledge.
• Experience with incidents, service requests and changes.

Responsibilities

• Support and maintain customer network security environments across Fortinet and Palo Alto platforms.
• Investigate and resolve connectivity, firewall, VPN and access-related issues.
• Troubleshoot routing, switching, NAT and firewall policies in live environments.
• Respond to operational incidents and perform scheduled changes.
• Document configurations and contribute to service improvements.

Skills

Fortinet FortiGate

Palo Alto firewall

Networking fundamentals

Troubleshooting production networks

Change management

Communication skills

Independent work

Tools

FortiManager

Panorama

SD-WAN

Job description

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

About The Role

We are looking for a Network Security Engineer to join our Managed Security Engineering team, supporting a portfolio of enterprise customer environments.

This is a hands on engineering role suited to someone with solid network security fundamentals who enjoys troubleshooting, working across live production environments and solving a variety of customer issues.

You will work primarily across Fortinet and Palo Alto technologies, supporting the day to day operation of customer network security environments through BAU activities, incident response, scheduled changes, health checks and ongoing service improvement.

The role would suit someone who already has practical firewall and networking experience and wants to continue building their capability across different enterprise environments while working alongside experienced engineers and technical leads.

What You’ll Be Doing

• Support and maintain customer network security environments across Fortinet and Palo Alto platforms
• Investigate and resolve network connectivity, firewall, VPN and access-related issues
• Troubleshoot problems across routing, switching, NAT, firewall policies and related network services
• Respond to operational incidents, including higher-priority P1/P2 issues where required
• Perform scheduled configuration changes and support customer change requests
• Complete regular environment health checks and identify potential issues before they impact customers
• Analyse alerts and service requests and work through issues to root cause
• Support firewall policy changes, VPN configuration and broader network security administration
• Work with customers and internal technical teams to resolve complex incidents and service issues
• Contribute to service improvement activities and help identify opportunities to make customer environments more stable, secure and efficient
• Maintain clear technical documentation and work within established change and operational processes
• Participate in an after-hours support roster as part of the wider managed services team

Skills & Experience

• Hands-on experience with Fortinet / FortiGate and Palo Alto firewall technologies
• Strong networking fundamentals across TCP/IP, routing, switching, VPNs, NAT and firewall policy
• Experience troubleshooting connectivity and access issues across live production environments
• Experience administering or supporting enterprise firewall environments
• Understanding of network traffic flows and the ability to methodically isolate faults across network and security layers
• Experience working with incidents, service requests and scheduled changes
• Exposure to managed services, MSP/MSSP environments or enterprise infrastructure/security teams
• Good understanding of change management and production risk
• Strong communication skills and confidence working with customers and internal technical teams
• Ability to work independently while knowing when to elevate more complex issues
• A willingness to learn, broaden your technical capability and contribute to continuous service improvement

Experience with FortiManager, Panorama, SD-WAN, high availability, enterprise VPN technologies or network automation** would be advantageous, but is not essential.

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

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