CyberCX - Microsoft Cloud Engineer

Accenture; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

CyberCX, part of Accenture, seeks an IT engineer to own and support customer cloud environments, troubleshooting issues and delivering secure, reliable solutions for critical systems.

You will manage incidents, service requests and relationships with stakeholders, ensuring high availability and timely reporting. Experience with Azure/M365 security services and a readiness to obtain Australian security clearance are preferred.

Qualifications

• Tertiary qualification in Computer Science or a related discipline desirable.
• Microsoft Azure and/or M365 certifications advantageous.
• At least 1 year’s experience in IT engineering / operations or similar field.
• Able to work autonomously and use initiative to achieve outcomes.
• Able to explore new challenges and know when guidance is needed.

Responsibilities

• Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.
• Address and resolve incidents and service requests.
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Manage and monitor all systems ensuring the highest levels of availability.
• Take ownership of support requests and releases.
• Create monthly customer status reporting on the monthly service agreements.
• Provision and configure cloud-based resources to manage customer environments.
• Be proactive in customer environments, applying skills and technical brilliance.
• Apply DevOps processes & methodologies as required.

Skills

IT engineering

Autonomous work

Customer relationship

Problem solving

Education

Tertiary qualification in Computer Science or related

Tools

Azure

Azure AD

Microsoft Defender

Terraform

Sentinel

Job description

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, theUKand US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digitalforensicsand cyber education.

Ifyou’reready to work with teammates that get you, a leader that supports you and customers that need you, thenyou’reready forCyberCX.

How you will make an impact

Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

Day to day you will:

• Address and resolve incidents and service requests
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Manage and monitor all systems ensuring the highest levels of availability
• Take ownership of support request and releases
• Ensure customers continue to follow the standard process
• Create monthly customer status reporting on the monthly service agreements
• Provision and configure cloud-based resources to manage customer environments
• Be proactive in customer environments, applying skills and technical brilliance
• Apply DevOps processes & methodologies as required

Skills & Qualifications

• Tertiary qualification in Computer Science or a related discipline desirable
• Microsoft Azure and/or M365 certifications advantageous
• At least 1 years’ experience in IT engineering / operations or similar field
• Able to work autonomously and use initiative to achieve desired outcomes
• Able to explore new challenges, and know when guidance from someone with more domain experience is required

Knowledge in one or more of the following Microsoft Azure & M365 Security Services is ideal:

• Microsoft Sentinel
• Microsoft Defender Suite
• Microsoft Purview / Information Protection
• Azure/M365 Security Workloads
• Azure AD & Identity Governance
• Modern Endpoint Management (Windows 10 / 11, Intune, AutoPilot, Enterprise Mobility)
• Microsoft Azure Cloud Platforms
• Microsoft Azure Application Development
• Azure DevOps or DevSecOps
• Azure Security Services
• Terraform

Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.