CyberCX - Microsoft Cloud Engineer

Accenture PLC; Adelaide; On-site; AUD 85,000 - 110,000; Full time

Job summary

CyberCX, part of Accenture, is seeking a Cloud/IT Engineer to own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

You will manage incidents, strengthen relationships with customers and stakeholders, monitor systems for availability and take ownership of support requests and releases, ensuring adherence to standard processes. A strong emphasis on DevOps practices and cloud provisioning is expected.

Qualifications

• Tertiary qualification in Computer Science or related discipline.
• Azure and/or M365 security certifications advantageous.
• At least 1 year of IT engineering/operations experience.
• Ability to work autonomously and take initiative.
• Willing to explore new challenges with guidance when required.

Responsibilities

• Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.
• Manage and develop relationships with customers, stakeholders, and third parties/vendors.
• Monitor systems to ensure high availability.
• Take ownership of support requests and releases.
• Ensure customers follow standard processes.
• Create monthly customer status reporting on service agreements.
• Provision and configure cloud-based resources for customer environments.
• Be proactive in customer environments and apply DevOps processes as needed.

Skills

Azure/Azure AD

IT engineering experience

Autonomy/initiative

Education

Bachelor's degree in Computer Science or related

Tools

Terraform

Azure DevOps

Microsoft Defender Suite

Job description

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, theUKand US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digitalforensicsand cyber education.

Ifyou’reready to work with teammates that get you, a leader that supports you and customers that need you, thenyou’reready forCyberCX.

How you will make an impact

Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

Day to day you will:

• Address and resolve incidents and service requests
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Manage and monitor all systems ensuring the highest levels of availability
• Take ownership of support request and releases
• Ensure customers continue to follow the standard process
• Create monthly customer status reporting on the monthly service agreements
• Provision and configure cloud-based resources to manage customer environments
• Be proactive in customer environments, applying skills and technical brilliance
• Apply DevOps processes & methodologies as required

Skills & Qualifications

• Tertiary qualification in Computer Science or a related discipline desirable
• Microsoft Azure and/or M365 certifications advantageous
• At least 1 years’ experience in IT engineering / operations or similar field
• Able to work autonomously and use initiative to achieve desired outcomes
• Able to explore new challenges, and know when guidance from someone with more domain experience is required

Knowledge in one or more of the following Microsoft Azure & M365 Security Services is ideal:

• Microsoft Sentinel
• Microsoft Defender Suite
• Microsoft Purview / Information Protection
• Azure/M365 Security Workloads
• Azure AD & Identity Governance
• Modern Endpoint Management (Windows 10 / 11, Intune, AutoPilot, Enterprise Mobility)
• Microsoft Azure Cloud Platforms
• Microsoft Azure Application Development
• Azure DevOps or DevSecOps
• Azure Security Services
• Terraform

Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.