CXS QA Technician

Aristocrat Gaming; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Aristocrat Gaming is seeking a CXS QA Technician to ensure seamless performance of software and hardware across customer venues. You will join a fast-paced Database & QA team, delivering deep technical insights and hands-on support for OAT, deployments, and post-installation help.

The role requires a mix of software/hardware knowledge, strong communication, and the ability to work autonomously in a dynamic gaming technology environment.

Qualifications

• 2+ years in a similar technical support role.
• Experience in both software and hardware is advantageous.
• Ability to build and configure OS workstations and servers.
• Familiarity with Salesforce or similar CMS tools.
• Strong problem-solving and organizational skills; able to work unsupervised.
• Excellent written and verbal communication skills.

Responsibilities

• Provide complete technical support for Aristocrat software and hardware.
• Deploy, configure, and enable hardware and software for new projects.
• Conduct on-site work at customer venues for successful implementation.
• Coordinate with internal resolver groups to prioritise issues.
• Deliver technical knowledge for Operational Acceptance Testing (OAT) of products.
• Develop and deliver technical training for the team.

Skills

Customer service

Technical support

Problem solving

Communication

Independent work

VMware

Linux

Windows

Salesforce

Project management

Tools

VMware

Linux

Windows

Salesforce

Job description

At Aristocrat, we focus on creating outstanding gaming content and technology. As a CXS QA Technician, you will be essential in assuring the seamless performance of our software and hardware. This role provides a valuable chance to be part of our lively, fast-paced Database & QA Team. Your contributions will directly aid our mission to bring happiness to life through play. If you are motivated, thorough, and passionate about gaming technology, this position is well suited for you!

What You’ll Do

• Offer complete technical help for the Aristocrat Gaming software and hardware range.
• Engage in hardware and software deployment, configuration, and enablement for upcoming projects.
• Conduct on-site work at customer venues to ensure successful implementation.
• Liaise with internal resolver groups and collaborators to prioritize and bring up issues as needed.
• Deliver in-depth technical product knowledge for Operational Acceptance Testing (OAT) of new and current products.
• Develop and conduct technical training programs to equip the team with necessary skills and knowledge.
• Support BETA trials by providing technical expertise during the take-to-market phase.
• Offer pre and post-installation support for Aristocrat’s Venue Management Systems, Applications, and Web-based products.
• Build and install software on gaming machines, workstations, and servers.
• Manage client calls through our Call Management System (Salesforce) and update call tickets accordingly.
• Ensure timely and impactful customer visits while maintaining a professional image.
• Collaborate with internal resources, including Systems and Service Technicians, to meet client requirements.
• Adjust to a dynamic, constantly evolving environment and contribute to the overall CXS strategy.
• Maintain and support the internal OAT environment along with providing support to demonstrate AGE/AHG.

What We’re Looking For

• Outstanding customer service skills and a passion for helping people.
• 2+ years of experience in a similar technical support role.
• Having knowledge in both software and hardware is advantageous.
• Proven ability to build and configure operating system workstations and servers.
• Familiarity with Salesforce or similar CMS tools.
• Project management experience is a plus.
• Strong problem-solving and organizational skills, with the ability to work unsupervised.
• Excellent written and verbal communication skills.
• Basic computer skills, with experience in VMware, Linux, and Windows software being advantageous.

Join us at Aristocrat and be part of a team where your technical expertise will help build the future of gaming technology!

This job description may have been reviewed and enhanced usingAI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.