CX Success & Enablement Consultant

Calabrio, Inc.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Calabrio, Inc. in Australia is seeking an experienced CX Success Consultant to join our ANZ team. This hands-on role spans implementation, enablement, optimisation and value realisation across our customer experience solutions.

You may have worked within a contact centre or customer operations environment or delivered technology enablement into one. You will translate operational challenges into practical, sustainable outcomes and contribute to a global community of innovators.

Qualifications

• Hands-on CX consulting experience is preferred.
• Experience in contact centres or customer operations or technology enablement.
• Ability to translate operational challenges into practical, sustainable outcomes.
• Comfort collaborating in a global community and delivering measurable value.

Responsibilities

• Deliver implementation, enablement, optimisation and value realisation across CX solutions.
• Lead projects that improve customer experience metrics and outcomes.
• Collaborate with cross-functional and global teams to drive customer impact.

Job description

Calabrio, Inc. in Australia is seeking an experienced CX Success Consultant to join our ANZ team. This hands-on role spans implementation, enablement, optimisation and value realisation across our customer experience solutions.

You may have worked within a contact centre or customer operations environment or delivered technology enablement into one. You will translate operational challenges into practical, sustainable outcomes and contribute to a global community of innovators.