CX Consultant

Calabrio, Inc.; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Calabrio, Inc. in Australia is seeking an experienced CX Success Consultant to join our ANZ team. This hands-on role spans implementation, enablement, optimisation and value realisation across our customer experience solutions.

You may have worked within a contact centre or customer operations environment or delivered technology enablement into one. You will translate operational challenges into practical, sustainable outcomes and contribute to a global community of innovators.

Formación

• Hands-on CX consulting experience is preferred.
• Experience in contact centres or customer operations or technology enablement.
• Ability to translate operational challenges into practical, sustainable outcomes.
• Comfort collaborating in a global community and delivering measurable value.

Responsabilidades

• Deliver implementation, enablement, optimisation and value realisation across CX solutions.
• Lead projects that improve customer experience metrics and outcomes.
• Collaborate with cross-functional and global teams to drive customer impact.

Descripción del empleo

We are looking for an experienced CX Success Consultant to join our ANZ team. This hands‑on consulting role spans implementation, enablement, optimisation and value realisation across Verint’s customer experience solutions.

You may have worked within a contact centre or customer operations environment or delivered technology and application enablement into one. Either way, you understand the realities behind the metrics and know how to translate operational challenges into practical, sustainable outcomes.

You will join a global community of innovators helping some of the world’s leading organisations deliver tangible customer experience and productivity outcomes. We value collaboration, direct communication, continuous innovation, action and customer impact-and we offer meaningful opportunities to grow your expertise while doing work that matters.