CX & Salesforce Solutions Lead
Bunnings
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Benefits offered by this job
Job summary
Bunnings is seeking a CX Functional Lead to bridge the CX enablement and technology teams, delivering our Salesforce CRM strategy and vision.
You will shape future-state customer and commercial capabilities, align solutions with business objectives, and drive processes across customer journeys using Salesforce, AI, and enterprise platforms.
Collaborate across business and tech to ensure scalable, customer-centric, and technically feasible outcomes.
Job description
Bunnings is seeking a CX Functional Lead to bridge the CX enablement and technology teams, delivering our Salesforce CRM strategy and vision.
You will shape future-state customer and commercial capabilities, align solutions with business objectives, and drive processes across customer journeys using Salesforce, AI, and enterprise platforms.
Collaborate across business and tech to ensure scalable, customer-centric, and technically feasible outcomes.
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