Customs Broker

DHL Asia Pacific Shared Services; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

DHL Global Forwarding is seeking a Licenced Customs Broker for our Matraville (Sydney) Station. The role sits within our Customs Department and focuses on end-to-end clearance and regulatory compliance. Hybrid working options available after onboarding.

Ideal candidates will have 2+ years in lodging Australian Customs for Ocean and Air Freight, plus a Brokers License and DAFF accreditation. Join us to help ensure compliant, timely shipments and exceptional customer service.

Qualifications

• Minimum 2 years in lodging Australian Customs for Ocean and Air Freight.
• Hold a current Brokers License and DAFF accreditation.
• Knowledge of Australian Customs regulations and tariffs.
• Ability to classify shipments accurately.
• Strong documentation and record-keeping skills.

Responsibilities

• Manage end-to-end customs clearance for shipments.
• Verify documentation and classify customs entries.
• Provide customer service and resolve incidents.
• Stay updated on customs and trade laws.
• Advise on trade and compliance issues.

Skills

Customs clearance

Regulatory compliance

Documentation

Lodging shipments

Customer service

Education

Broker's License

DAFF accreditation

Job description

Join our dynamic Team at DHL Global Forwarding! We are looking for a Licenced Customs Broker, within our Customs Department, at our Matraville (Sydney) Station

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

• Manage the end-to-end customs clearance process, ensuring all shipments comply with Australian Customs regulations.
• Verify all required documentation, classify, and process customs entries, and ensure shipments meet all regulatory requirements.
• Provide excellent customer service, handle, and resolve incidents (e.g., escalations, disputes) appropriately with the customer.
• Stay up to date with changes in customs and trade laws, including tariffs, classifications, and compliance requirements.
• Advise customers on any relevant trade and compliance issues.

Key Accountabilities:

• To ensure customs declarations are submitted accurately and on time.
• To achieve related metrics and key performance indicators
• To ensure all activities are conducted in line with relevant trade compliance legislation.
• To ensure that all licenses and accreditations are always up to date (including but not limited to DAFF accreditation and Brokers License, ensuring the completion of all professional development requirements)

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• Minimum 2 year experience in lodging Australian Customs in Ocean and Air Freight are required
• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position;