Customer Support Officer

Peninsula Speech Plus; City of Melbourne; On-site; AUD 52,000 - 66,000; Full time

Job summary

Peninsula Plus is seeking a friendly, highly organized receptionist to join our Mornington/Frankston clinics. You will be the first point of contact for clients, supporting therapists and coordinating appointments to ensure a seamless experience.

The ideal candidate will have strong interpersonal and communication skills, be able to multitask, and work well within a multidisciplinary team. Knowledge of Medicare claiming and practice software is preferred, with a generally paper-free environment.

Qualifications

• Strong interpersonal and communication skills demonstrated with clients, referrers and team members.
• Evidence of prioritising, meeting deadlines, and working under pressure while remaining organized.

Responsibilities

• Serve as front-of-house contact and provide warm, friendly customer service.
• Support therapists by coordinating schedules and ensuring a seamless client experience.
• Assist with Medicare claiming knowledge and related hardware/software processes.
• Maintain paper-free workflow through proficient IT usage and administration.

Skills

Interpersonal skills

Communication skills

Prioritisation

Teamwork

IT/computer skills

Practice management software

Tools

Practice management software

Job description

Peninsula Plus

An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plusto feel inspired, excited and connected to our work.

We are located on the Mornington Peninsula and have two amazing clinics: Mornington and Frankston.

Our Team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists,Allied Health Assistants, Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.

Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.

Our front-of-house team is our clients' first point of contact and represents the face of Pen Plus. We are looking for a warm, friendly and personable professional who is highly organised, efficient and a multi-tasking superstar with the ability to prioritise tasks to meet competing deadlines - and who is still happy to stop to give the children stickers and stamps and share a quick chat with parents.

The ideal candidate will have:

• Strong interpersonal skills and emotional intelligence.

• Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.

• Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite

• Evidence of an advanced ability to prioritise, manage deadlines, work well under pressure, organize effective processes and be accountable for process outcomes

• Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems

• Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paper-free practice, so the successful applicant must be able to work efficiently with information technology.

• Experience in medical reception/equivalent environment.

If you seek a long-term position where you can feel valued and make a difference in people’s lives, we look forward to hearing from you.

Required

• Current Working with Children Check

• National Police Check

• NDIS Worker Screening Check

Full-time hours are preferred, but Part-time will be considered.