Receptionist

Healthia; Mornington; Hybrid; AUD 36,000 - 41,000; Part time

Benefits offered by this job

Healthia employee discounts

Fitness Passport access

Career growth opportunities

Friendly team environment

Job summary

Peninsula Hand Therapy in Mornington Peninsula is seeking a friendly part-time receptionist to welcome clients, manage front desk operations and support the clinical team. You will be the first point of contact and help deliver a welcoming, efficient patient experience.

This role offers 23 hours per week with a competitive hourly rate, plus Healthia benefits, Fitness Passport access and opportunities for career growth within the Healthia network.

Qualifications

• Minimum 6 months experience in healthcare or reception.
• Experience with medical practice management software is preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet clients and manage front desk operations.
• Schedule appointments and handle inquiries by phone and email.
• Process payments and health fund claims.
• Maintain accurate client records and confidentiality.
• Collaborate with the clinical team to ensure smooth operations.

Skills

Reception experience

Customer service

Communication skills

Tools

Medical practice management software

Job description

Join Our Team as a Part-Time Receptionist at Peninsula Hand Therapy!

Are you passionate about delivering exceptional customer service and seeking a dynamic role in a supportive healthcare environment? Peninsula Hand Therapy is looking for a dedicated Receptionist to become an integral part of our team.

What's In It For You?

At Peninsula Hand Therapy, you can expect to:

Receive Healthia Group Employee Discounts up to 30% off all services and products, including podiatry, Pilates, strength classes, physiotherapy & footwear!

Gain access to a range of gyms, swimming pools and health centres across Australia at discounted rates for you and your family with Fitness Passport.

Be part of a friendly and collaborative team that values your contributions.

Explore opportunities for career growth and advancement through the Healthia national network.

Enjoy a competitive hourly rate and additional perks (remuneration is aligned with the Health Professionals and Support Services Award and will be tailored to recognise your specific skills and experience level).

The Opportunity

As the first person our clients meet, you’ll play an essential role in creating a welcoming and efficient environment. You will also be the friendly face of our clinic and a vital support to our clinical team, helping us deliver seamless, top-notch care to all of our patients.

This is a part-time position involving an expected workload of 23 hours per week.

Your key duties will include but not be limited to:

Greeting clients warmly and managing front desk operations.

Scheduling appointments and handling phone and email enquiries.

Processing payments and managing health fund claims.

Maintaining accurate client records and ensuring confidentiality.

Collaborating with our clinical team to ensure seamless practice operations.

What We're Looking For

The successful candidate will be someone who:

Has minimum 6 months' experience in a healthcare or reception role with experience using medical practice management software (highly advantageous).

Has excellent communication and interpersonal skills.

Is organised, reliable, and able to multitask effectively.

Demonstrates a commitment to providing outstanding customer service.

Is proficient with computer systems and comfortable learning new software.

Who We Are

Peninsula Hand Therapy is Mornington Peninsula’s premier clinic for hand and upper-limb rehabilitation. Led by highly credentialed Occupational Therapists and Physiotherapists, we treat a wide range of conditions, including fractures, wrist and elbow injuries, nerve compression syndromes, post-operative reconstruction and neurological deficits. Combining evidence-based therapies with patient-centred care, our team is committed to helping patients return to work, sport and daily life with the best possible outcomes.

We are proudly part of the Healthia Group, which offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services in over 400 practices across Australia and New Zealand.

Ready to Be Part of Something Bigger?

If you’re passionate about healthcare and enjoy working in a busy, team-oriented environment, we would love to hear from you.

To learn more about who we are and what we do, please feel free to visit our website www.peninsulahandtherapy.com.au.