Customer Support Engineer - JP2060

Philips International; City of Brisbane; Remote; AUD 90,000 - 120,000; Full time

Job summary

Philips is seeking a Field Service Engineer for the JP2060 Defence program in Australia. You will maintain patient monitoring equipment, defibrillators, ventilators, and anesthesia systems on-site at customer locations.

The role requires a degree in Biomedical or Electrical Engineering, 2+ years in medical equipment service engineering, strong IT skills, and willingness to travel across Australia. A valid AU driver’s license and security clearances may be required.

Qualifications

• Degree in Biomedical or Electrical Engineering or equivalent.
• Minimum 2 years of customer-facing service engineering in medical equipment.
• Strong IT skills and ability to work in fast-paced environments.
• Valid Australian driver’s license; police and military clearance may be required.

Responsibilities

• Perform preventative and corrective maintenance on medical equipment.
• Conduct inspections of technical and non-technical systems.
• Provide engineering support to Philips customers on JP2060.
• Document service records, diagnostics, resolutions and tests.
• Lead on escalations and coordinate with stakeholders until closure.

Skills

Customer-facing engineering

IT skills

Travel readiness

Education

Biomedical Engineering or Electrical Engineering degree

Job description

Customer Support Engineer - JP2060

Job Description

Job Posting Description

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Saab Australia (Saab) and Philips Australia have signed a contract for the delivery of innovative healthcare solutions as part of Australia’s deployable health capability (DHC) program.

This Joint Programme is an Australian Government Department of Defence, multi-phase project which involves the identification and development of Healthcare capabilities required to prevent, treat, manage and evacuate casualties during joint military operations, in the defence of Australia and its interests. It is also intended that this capability will be used by the ADF to support disaster relief & humanitarian activities.

Your role

This is an exciting new opportunity to join the Philips teams as the Field Service Engineer on this programme. You will be required to perform maintenance activities (Preventative & Corrective), conduct inspections of technical and non-technical in nature and also provide engineering support to our customer. Equipment involved will included Patient Monitoring, Defibrillators, Ventilators, Anesthesia systems, Electrosurgery systems, etc.

Key responsibilities

• The On Site Bio Med / Field Service Engineer is the ambassador of Philips within the project ensuring that all customers are satisfied while meeting or exceeding our on site activities.
• Executes technical service to the requests, problems, or planned service activities.
• Accurately documents service records inclusive of diagnostics, resolution & test procedures and case status using the service management system.
• Actively Involved in Customer escalations, Complaints (safety / non-safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, managing associated action plans to completion.
• Will be technically competent as a Bio Med engineer to be able to manage all support aspects of the contract for all products offered under Philips workshare in JP2060.
• Able to perform maintenance activities, Level One repairs and Problem Solving irrespective of vendor
• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

Maintenance & Support Activities

The successful candidate will be responsible for undertaking all required maintenance and support activities for equipment from various manufacturers, including:

• Corrective Maintenance
• Preventative Maintenance
• Functionality test
• ES testing (electrical safety testing)
• Additional inspections which (technical or non-technical in nature)
• Engineering Support

Travel Requirements

You will deliver service and be based at the JP2060 Support Centre at Bundamba, QLD but there will be regular travel requirements to various Defense establishments within Australia as below:

• Queensland: Brisbane (Enoggera), Ipswich (Amberley)
• Townsville
• Northern Territory: Darwin
• South Australia: Adelaide
• New South Wales – Sydney, Newcastle, Regional NSW
• Victoria – Regional, Albury Tasmania

You’re the right fit if:

• A degree-level education or equivalent experience in Biomedical engineering, Electrical Engineering or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
• Minimum 2 years experience in customer-facing service engineering background within the medical equipment industry would be ideal.
• Strong IT skills, and the ability to work in a fast-paced environment.
• You are amenable to frequent travel as per business needs.

To be successful, you will be required to hold a full AU driver's license. Police checks and Military clearance check will also be required.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status. We’re living this commitment through our Reconciliation Action Plan and employee‑led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

At Philips, we believe that every human matters. As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring our purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.