Customer Support Engineer - Jp2060

Philips International; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Philips Australia is recruiting a Field Service Engineer to support the JP2060 Defence program. The role will involve maintenance (preventative and corrective), inspections, and engineering support for a range of medical devices.

You will be based at the JP2060 Support Centre, Bundamba, QLD, with regular travel across Australia to defence establishments. The candidate should have a degree in Biomedical or Electrical Engineering or equivalent defense engineering experience, at least 2 years in

Qualifications

• Degree-level education or equivalent experience in Biomedical or Electrical Engineering or related field.
• Minimum 2 years experience in customer-facing service engineering within the medical equipment industry.
• Must hold a full AU driver's license. Police checks and Military clearance will be required.

Responsibilities

• Perform preventative and corrective maintenance on medical equipment (patient monitoring, defibrillators, ventilators, anaesthesia systems, electrosurgery, etc.).
• Conduct inspections and provide engineering support to customers.
• Document service records, diagnostics, resolutions and test procedures in the service management system.
• Manage technical escalations and communicate progress to stakeholders.

Skills

Biomedical engineering

Electrical engineering

Customer-facing service engineering

Driver's license

Education

Degree in Biomedical or Electrical Engineering

Job description

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. Saab Australia (Saab) and Philips Australia have signed a contract for the delivery of innovative healthcare solutions as part of Australia's deployable health capability (DHC) program.

This Joint Programme is an Australian Government Department of Defence, multi-phase project which involves the identification and development of Healthcare capabilities required to prevent, treat, manage and evacuate casualties during joint military operations, in the defence of Australia and its interests.

It is also intended that this capability will be used by the ADF to support disaster relief & humanitarian activities.

Your role: This is an exciting new opportunity to join the Philips teams as the Field Service Engineer on this programme. You will be required to perform maintenance activities (Preventative & Corrective), conduct inspections of technical and non-technical in nature and also provide engineering support to our customer.

Equipment involved will included Patient Monitoring, Defibrillators, Ventilators, Anesthesia systems, Electrosurgery systems, etc.

Key responsibilities include: The On Site Bio Med / Field Service Engineer is the ambassador of Philips within the project ensuring that all customers are satisfied while meeting or exceeding our on site activities. Executes technical service to the requests, problems, or planned service activities. Accurately documents service records inclusive of diagnostics, resolution & test procedures and case status using the service management system. Actively Involved in Customer escalations, Complaints (safety / non-safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, managing associated action plans to completion. Will be technically competent as a Bio Med engineer to be able to manage all support aspects of the contract for all products offered under Philips workshare in JP2060. Able to perform maintenance activities, Level One repairs and Problem Solving irrespective of vendor. Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process. Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology. Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

The successful candidate will be responsible for undertaking all required maintenance and support activities for equipment from various manufacturers, including: Corrective Maintenance, Preventative Maintenance, Functionality test, ES testing (electrical safety testing), Additional inspections which (technical or non-technical in nature), Engineering Support.

You will deliver service and be based at the JP2060 Support Centre at Bundamba, QLD but there will be regular travel requirements to various Defense establishments within Australia as below: Queensland - Brisbane (Enoggera), Ipswich (Amberley) Townsville, Northern Territory - Darwin, South Australia - Adelaide, New South Wales – Sydney, Newcastle, Regional NSW, Victoria – Regional, Albury, Tasmania.

You're the right fit if: A degree-level education or equivalent experience in Biomedical engineering, Electrical Engineering or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics. Minimum 2 years experience in customer-facing service engineering background within the medical equipment industry would be ideal. Strong IT skills, and the ability to work in a fast-paced environment. You are amenable to frequent travel as per business needs. To be successful, you will be required to hold a full AU driver's license. Police checks and Military clearance check will also be required.

How we work together: We believe that we are better together than apart.

For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. Indicate if this role is an office/field/onsite role.

About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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Customer Support Engineer - JP2060 • Brisbane, QLD, AU