Customer Support Consultant

King Living; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Onsite barista coffee

Complimentary parking

EV charging

Employee discounts

Paid parental leave

EAP support

Job summary

King Living is seeking a customer service advocate for our Design & Support Centre in Sydney. This full-time role puts you at the voice of Australia’s loved furniture brand, helping customers with warmth and clarity.

No furniture experience is required—the right attitude and curiosity matter. You’ll learn new tools, support a tight-knit team, and contribute to a positive customer journey every day. We offer regular hours, on-site barista coffee, parking, and genuine career pathways.

Qualifications

• Excellent communication and customer service mindset.
• Comfort with helping people and following through.

Skills

Great communication

Calm energy

Genuine customer focus

Willingness to learn

Job description

You don't need to know furniture. You need to know people.

If you've worked in hospitality, retail, or anywhere your job was to make someone's day better, you already have the hard part.

Our Customer Service team is warm, tight-knit and genuinely good company. We celebrate the wins, we back each other on the tough days, and we show up for our customers the same way we show up for each other.

This is a full-time role at our Design & Support Centre in Sydney, where you'll be the voice of one of Australia's most loved furniture brands.

What you bring:

• Great communication skills — warm, clear and confident
• A calm, positive energy even when things get tricky
• A genuine desire to help people and follow through
• Willingness to learn new tools and systems quickly

No furniture experience needed. Your attitude and curiosity is everything.

What we offer:

• No shift work, just regular Monday - Friday office hours to support your work life balance.
• A team that genuinely looks out for you
• Regular social events and team celebrations
• Real career pathways — we promote from within
• Onsite barista coffee every single day
• Complimentary parking and EV charging
• Generous employee and family & friends discounts
• Paid parental leave and EAP support

Curious about AI? Good.

We use AI tools every day to help our team work smarter — and we genuinely love bringing people along on that journey. You do not need to know anything about it before you start. If you are curious, open-minded and up for learning something new, we will show you the ropes. A lot of our team have found it becomes one of their favourite parts of the job.

King Living has been designing and making beautiful furniture since 1977. We are family-owned, globally expanding, and genuinely proud of what we build — and who we build it with.

Our hiring decisions are based not only on your experience, but equally aligned with our values. Passion, Integrity, Collaboration and Innovation.

Sound like your kind of place? We'd love to meet you.