Customer Support Consultant

Appliances Online; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Fortnightly bonus up to $1,250

Onsite head office access

Barista on site

Staff discounts across Winning brands

Wellbeing support (EAP)

Job summary

Winnings is seeking Customer Support Consultants to handle real-time inbound enquiries via phone, email, and live chat. You will aim to exceed weekly targets for calls, chats, revenue, and customer satisfaction, while leveraging product knowledge and collaborating with partners.

This onsite role offers daily training and access to our renovated head office and barista. Join a team focused on exceptional customer experiences, with fortnightly bonuses and opportunities for career progression

Qualifications

• Experience in retail, sales, or customer service, with a focus on customer satisfaction.
• Strong written and verbal communication skills across calls, emails, and chats.
• Ability to hit targets and work well both independently and in a team.

Responsibilities

• Provide real-time inbound support via phone, email, and live chat.
• Meet weekly targets for calls, chats, revenue, and customer satisfaction.
• Collaborate with manufacturers and internal teams to resolve issues.
• Participate in daily product knowledge training to improve service quality.
• On-site training and access to the head office facilities.

Skills

Customer service

Phone support

Written communication

Team collaboration

Target driven

Tools

CRM software

Live chat tooling

Job description

Appliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia’s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail awards, solidifying our reputation as a trusted name in the industry.

About the position:

Come be the legendary voice (and chat) our customers depend on! We’re looking for Customer Support Consultants who can handle real-time inbound enquiries via phone, email, and live chat, all while rocking weekly service and sales KPIs.

• Impress customers with top-tier product knowledge and services
• On-site product and skill training
• Meet weekly targets for calls, chats, revenue, and customer satisfaction
• Take tough issues head-on, and direct them to the best solutions possible.
• Work closely with manufacturers and internal teams, fostering strong partnerships across the board.
• Benefit from daily training to fine-tune product knowledge and streamline processes.
• Fortnightly Bonus Structure of up to $1,250
• Onsite support role, Access to our newly renovated head office, and an on-site barista

Shift Patterns Available:

• Full Time
• Part Time

Qualifications:

• Whether from retail, sales, or customer service, you know how to connect with people and hit targets.
• You’re comfortable juggling calls, chats, and emails with top-notch written and verbal skills.
• You’re all about delivering a standout experience.
• Able to work independently when needed, yet still love collaborating with a team.

Why Winnings?

At Winnings, you'll join a team where creativity, service, and passion are celebrated. We invest in our people, offering continuous development and genuine career progression opportunities across our growing Group.

Our employee benefits include:

• Exclusive staff discounts across all Winning brands.
• Career growth opportunities with pathways into leadership.
• Wellbeing support through our EAP, including free GP visits and psychology appointments.
• A vibrant culture with immersive training, events, and an amazing annual Christmas party.

We’re proud to nurture a diverse and inclusive workplace where everyone feels they belong.

Discover our vibrant community and learn more about us on our website and follow us on Instagram, Facebook, Linkedin and Youtube.

We’re committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.