Customer Support Team Lead

Winning Appliances; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Exclusive staff discounts across all品牌

Career growth opportunities

Wellbeing support via EAP

Immersive training and events

Annual Christmas party

Job summary

Winning Group is seeking a Projects Team Leader in Sydney to oversee a team of Project Specialists supporting Commercial Account Executives. You will manage the full lifecycle of commercial orders, coordinate with transport teams, and maintain strong relationships with builders, developers and manufacturers.

You will lead with a mentoring approach, leveraging your experience in customer service and commercial project support, with strong communication and high attention to detail to deliver

Qualifications

• Proven experience in leading and mentoring a team.
• Previous experience in customer service, sales administration, or commercial project support.
• Knowledge of white goods, with an understanding of plumbing products being highly regarded.
• High computer literacy with proficiency in Google Workspace (G-Suite) and MS Office.
• Exceptional written and verbal communication skills.
• Strong organizational skills and excellent attention to detail.
• A collaborative, team-player mindset with a problem-solving attitude.

Responsibilities

• Lead and support a team of Project Specialists who assist Commercial Account Executives in providing outstanding customer service.
• Oversee the full lifecycle of commercial customer orders, ensuring enquiries are handled, sales orders are processed, purchase orders are raised, and service calls are managed.
• Build and manage strong, lasting relationships with key commercial accounts, builders, developers, and industry manufacturers.
• Communicate regularly with customers and construction site managers regarding project progress, delivery planning, and issue resolution.
• Collaborate closely with transport and logistics teams well in advance to coordinate site-specific delivery requirements.
• Work closely with internal business units to ensure an exceptional, seamless end-to-end experience for commercial clients.
• Liaise directly with manufacturers to negotiate and manage stock availability and delivery timeframes.

Skills

Leadership

Customer service

Sales administration

Project support

Google Workspace

MS Office

Communication

Organization

Detail oriented

Mentoring

Tools

MS Office

Google Workspace

Job description

At Winning Group, we’re more than a retailer – we’re Australia’s leading experience company. Since 1906, we’ve been a proud, family-owned business, bringing together premium retail, world-class logistics, and cutting‑edge technology. Our brands include Winning Appliances, Appliances Online, Winning Services, Rogerseller, Spence & Lyda, Ora, and Andoo.

Winnings elevates the art of home design, offering a unique selection of kitchen, bathroom, laundry appliances and designer homewares that seamlessly blend form with function. Step into the home of Winnings, where unparalleled customer service meets the pinnacle of design elegance, transforming everyday spaces into captivating experiences of luxury and efficiency.

As a Projects Team Leader, you’ll:

• Lead and support a team of Project Specialists who assist Commercial Account Executives in providing outstanding customer service.
• Oversee the full lifecycle of commercial customer orders, ensuring enquiries are handled, sales orders are processed, purchase orders are raised, and service calls are managed.
• Build and manage strong, lasting relationships with key commercial accounts, builders, developers, and industry manufacturers.
• Communicate regularly with customers and construction site managers regarding project progress, delivery planning, and issue resolution.
• Collaborate closely with transport and logistics teams well in advance to coordinate site-specific delivery requirements.
• Work closely with internal business units to ensure an exceptional, seamless end-to-end experience for commercial clients.
• Liaise directly with manufacturers to negotiate and manage stock availability and delivery timeframes.

You’ll have:

• Proven experience in leading and mentoring a team.
• Previous experience in customer service, sales administration, or commercial project support.
• Knowledge of white goods, with an understanding of plumbing products being highly regarded.
• High computer literacy with proficiency in Google Workspace (G-Suite) and MS Office.
• Exceptional written and verbal communication skills.
• Strong organizational skills and excellent attention to detail.
• A collaborative, team-player mindset with a problem-solving attitude.

Why Winnings?

At Winnings, you'll join a team where creativity, service, and passion are celebrated. We invest in our people, offering continuous development and genuine career progression opportunities across our growing Group.

Our employee benefits include:

• Exclusive staff discounts across all Winning brands.
• Career growth opportunities with pathways into leadership.
• Wellbeing support through our EAP, including free GP visits and psychology appointments.
• A vibrant culture with immersive training, events, and an amazing annual Christmas party.

We’re proud to nurture a diverse and inclusive workplace where everyone feels they belong. We welcome applicants from all backgrounds.