Customer Support Consultant

Zed Technologies; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Build scalable systems

Global impact on healthcare

Team values innovation and continuous improvement

Job summary

A healthtech company in Melbourne is seeking a Level 1 and Level 2 Technical Support professional to assist with medical imaging software across various platforms. The ideal candidate will have at least 2 years of experience in a technical support role and a solid understanding of IT troubleshooting. Responsibilities include providing support to healthcare systems and participating in an on-call roster. This role offers the opportunity to work for a company that values innovation and accountability in transforming healthcare experiences.

Qualifications

• Minimum 2 years’ experience in a technical helpdesk or support role.
• Strong foundational IT skills and willingness to learn healthcare systems.
• Experience in healthcare or radiology support is desirable.

Responsibilities

• Provide Level 1 and Level 2 technical support for medical imaging software.
• Participate in an on-call roster and evening work as needed.
• Support production healthcare systems used by clinicians, referrers, and patients.

Skills

Technical helpdesk experience

Troubleshooting skills

Customer-facing support experience

Exposure to DICOM, HL7, or FHIR

Understanding of diagnostic imaging workflows

Windows-based systems support

Server and cloud technologies

Integration engines familiarity

Job description

About Zed

Zed Technologies is transforming how medical imaging is shared and accessed. Our solutions streamline communication between patients, doctors, and radiology providers, securely delivering over 10 million scans per year. With a growing footprint across Australia and international markets, we’re on a mission to build connected healthcare experiences that put patients and referrers first.

About the Role

The successful applicant will be responsible for providing Level 1 and Level 2 technical support for our medical imaging software across desktop and mobile/tablet platforms. As part of the Support Team, you will participate in an on-call roster and occasional evening work, supporting production healthcare systems used by clinicians, referrers, and patients.

Reports to

• Customer Support Manager

Employment type

• Full-time employment, comprising 38 hours per week

Location

• Zed Technologies office in Melbourne
• Working from home if directed by Zed Managers

Essential Skills and Experience

• Minimum 2 years’ experience in a technical helpdesk or support role
• Strong foundational IT and troubleshooting skills, with a willingness to learn healthcare-specific systems
• Experience working in a customer-facing technical support role
• Experience in the healthcare, radiology, or service industry is desirable
• Exposure to DICOM, HL7, or FHIR
• Understanding of diagnostic imaging workflows
• Experience supporting Windows-based systems, including IIS and SQL-based applications
• Sound understanding of server and cloud technologies
• Familiarity with integration engines

Why Join Us?

• Shape the Support Function – Build scalable systems and processes from the ground up.
• Make a Global Impact – Improve healthcare experiences for millions of users.
• Grow with Us – Join a team that values innovation, accountability, and continuous improvement.

If you're excited by the idea of building world-class support for a healthtech company that’s making a real difference, we’d love to hear from you.