Customer Support Assistant

Infinite Aged Care; Westbrook; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

NFP salary sacrificing benefits

In-house training programs

Career growth opportunities

EAP and employee discounts

Fitness Passport access

Job summary

Infinite Aged Care is seeking a friendly Customer Support Assistant for our Mt Lofty Toowoomba care home. You will be the front-of-house presence, support reception and administration, and help ensure residents, families and staff enjoy a welcoming, caring environment.

You’ll collaborate with management, nursing and hospitality staff to streamline admin tasks, support resident care, and maintain smooth daily operations with attention to detail and a compassionate approach.

Qualifications

• MS Office proficiency including Word, Excel and PowerPoint.
• Accurate data entry with the ability to meet deadlines.
• Ability to self-manage and follow established processes and record-keeping.
• NDIS Worker Screening Clearance (or ability to obtain one)
• Flexible, caring attitude for quality Aged Care support
• Proactive and measured approach to identifying and preventing safety hazards.

Responsibilities

• Front-of-house reception and admin support within Mt Lofty care home.
• Collaborate with General Manager, nursing and care staff to support resident care and daily operations.
• Interact with residents, families and visitors to create a welcoming, warm environment.

Skills

Microsoft Office

Data entry

Attention to detail

NDIS clearance

Safety consciousness

Healthcare env. experience

Tools

Word

Excel

PowerPoint

Job description

The Role

At Infinite Aged Care, the Customer Support Assistant works with General Manager, Head of department Managers, Nursing, hospitality and care staff to ensure all teams are providing the best residents care and fun every day! At our Toowoomba care home called Mt Lofty, this role is the front-of-house face of the reception and admin area and it's critical to create a welcoming, warm and caring first impression and environment. Interactions with allied health care professionals, visitors, residents, and their families is a regular part of the day and offers a wide range of fun and caring opportunities to support others whilst helping the running of our administration team.

To learn more about our Toowoomba care home navigate via this link: Aged Care Toowoomba - Mount Lofty Nursing Home | Infinite Care

About You

You are a friendly and helpful person who has natural drive to help others, strong skills in general administration, with excellent attention to details, strong interpersonal skills in written and verbal communication skills as well as;

• Good working knowledge of Microsoft suite of products (word, excel, power point)
• Accurate data entry skills and ability to "self-manage" and work to deadlines.
• Quick learner to pick up and follow set operational processes and record management
• Have a valid NDIS Workers Screening Clearance (or have the ability to get one)
• A flexible and willing attitude and passion for quality Aged Care support.
• Proactive and measured attitude to identifying & preventing safety hazards in the workplac
• Whilst not essential, experience in a regulated environment such as childcare or healthcare

Who are we?

Infinite Aged Care is a rapidly growing leader in residential aged care with over 30 years of experience. We have facilities in Queensland, NSW, South Australia and Victoria. We offer our employees the opportunity to broaden their skills and achieve their potential.

Learn more about Infinite's One Community workforce approach that embraces all peoples' and diverse backgrounds to help us deliver high standard of resident care outcomes across our 19 homes nationally: One Community - Infinite Care

Benefits - Why work for us?

• Access to non-for-profit (NFP) salary sacrificing employee benefits for permanent employees
• Career growth opportunities within a strong mentoring team culture.
• Access to in-house and online training programs - FREE to all employees.
• Supportive, positive team environment with a strong caring work ethic.
• Companywide safety-first workplaces for our residents, families and staff.
• Positive wellbeing, fun and engaging team / shift activities.
• Access to family friendly benefits like our EAP and Flare (employee discounts).
• Fitness Passport, discounted access to fitness and wellbeing classes.
• Defence/Military Veterans are encouraged to apply.

NOTE: To be successful in this position you will be required to complete pre-employment checks including work rights. You will also need to hold a current NDIS clearance and/or be happy to apply. Part of your application will be providing proof of age e.g. driver's license or age card (Passport will not be accepted).