Customer Success Specialist - Real Estate Tech Onboarding

Domain; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Attractive commission

Career growth

Job summary

Domain is seeking a Customer Success Specialist for Agent Solutions in Sydney, NSW. You will lead onboarding, drive product adoption, and partner with agency sales to articulate value to customers.

The role emphasizes customer retention, renewals, and cross-functional collaboration across product, support, and operations. Ideal candidates have a customer success background in Real Estate, experience with product training, and strong client-facing communication skills.

Qualifications

• Must have a customer success background with a focus on Real Estate.
• Demonstrated account management experience.
• Experience with product training and customer retention.

Responsibilities

• Lead customer onboarding and ensure smooth adoption of Agent Solutions products.
• Manage ongoing customer relationships and conduct regular check-ins and reviews.
• Coordinate with sales, product and support to ensure value delivery and renewal readiness.

Skills

Customer success

Account management

Real Estate experience

Product training

Client-facing

Australian driver’s license

Tools

CRM systems familiarity

Job description

Domain is seeking a Customer Success Specialist for Agent Solutions in Sydney, NSW. You will lead onboarding, drive product adoption, and partner with agency sales to articulate value to customers.

The role emphasizes customer retention, renewals, and cross-functional collaboration across product, support, and operations. Ideal candidates have a customer success background in Real Estate, experience with product training, and strong client-facing communication skills.