Customer Success Associate

Markinson Business Software Solutions; City of Brisbane; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working arrangements

Free onsite parking

Convenient public transport access

Competitive remuneration

Job summary

Markinson is seeking a proactive Customer Success Associate to build trusted relationships, understand client businesses, and demonstrate the value of MoPro. You will partner with customers, onboard them after sales, and translate insights into actions across the organization.

You will engage across teams to improve adoption, retention, and long-term customer outcomes, leveraging CRM tools and AI-enabled solutions. This role offers hybrid working arrangements and a path to impact.

Qualifications

• Excellent written and verbal communication skills.
• Experience in Customer Success, Customer Experience, Account Management, Customer Support or another customer-facing role.
• Strong technology aptitude and a genuine interest in understanding how software supports a customer's business.
• Naturally curious with the ability to interpret customer information, ask the right questions and identify meaningful trends.
• Strong relationship-building, organisational and problem-solving skills.
• Comfortable managing multiple customers, priorities and follow-up actions.
• Comfortable using technology, CRM platforms and modern AI-enabled tools. AutoTask is a bonus.
• Experience with ERP, SaaS or business software is highly regarded.

Responsibilities

• Build trusted relationships with customers through proactive engagement and regular business reviews.
• Support customer onboarding and the transition from Sales into Customer Success, helping establish a strong foundation for the ongoing customer relationship.
• Develop a strong understanding of our core product - MoPro, our technology and our customers' businesses to help identify opportunities to improve adoption and value.
• Help customers maximise product adoption, engagement and measurable value from MoPro.
• Deliver customer understanding and enablement, translating technical or complex information into practical, easy-to-understand guidance that helps customers get more value from MoPro.
• Partner with customers to actively seek feedback, understand their needs and represent the Voice of Customer across Markinson.
• Analyse customer, operational and support information & data to identify trends, risks and opportunities.
• Translate customer insights and feedback into practical recommendations that improve customer outcomes and help inform product and service improvements.
• Prepare customer health reviews and professional customer communications.
• Proactively identify customer risks and opportunities, supporting strong engagement, retention and long-term customer relationships.

Job description

We're looking for a proactive, energetic Customer Success Associate who enjoys building trusted customer relationships, understanding technology, solving business challenges and turning customer insight into meaningful action. This role is about much more than responding to customer requests - it's about partnering with our customers, understanding their business and how they use our technology, and helping them realise the full value of MoPro while working collaboratively across the business to improve customer outcomes.

Key responsibilities

• Build trusted relationships with customers through proactive engagement and regular business reviews.
• Support customer onboarding and the transition from Sales into Customer Success, helping establish a strong foundation for the ongoing customer relationship.
• Develop a strong understanding of our core product - MoPro, our technology and our customers' businesses to help identify opportunities to improve adoption and value.
• Help customers maximise product adoption, engagement and measurable value from MoPro.
• Deliver customer understanding and enablement, translating technical or complex information into practical, easy-to-understand guidance that helps customers get more value from MoPro.
• Partner with customers to actively seek feedback, understand their needs and represent the Voice of Customer across Markinson.
• Analyse customer, operational and support information & data to identify trends, risks and opportunities.
• Translate customer insights and feedback into practical recommendations that improve customer outcomes and help inform product and service improvements.
• Prepare customer health reviews and professional customer communications.
• Proactively identify customer risks and opportunities, supporting strong engagement, retention and long-term customer relationships.

About you

• Excellent written and verbal communication skills.
• Experience in Customer Success, Customer Experience, Account Management, Customer Support or another customer-facing role.
• Strong technology aptitude and a genuine interest in understanding how software supports a customer's business.
• Naturally curious with the ability to interpret customer information, ask the right questions and identify meaningful trends.
• Strong relationship-building, organisational and problem-solving skills.
• Comfortable managing multiple customers, priorities and follow-up actions.
• Comfortable using technology, CRM platforms and modern AI-enabled tools. AutoTask is a bonus.
• Experience with ERP, SaaS or business software is highly regarded.

About us

Markinson is a well-established Australian software company with over 40 years of experience delivering innovative ERP solutions that help wholesale, distribution, manufacturing and retail businesses succeed. As a wholly owned subsidiary of Constellation Software Inc. (CSI), through Vela APX, we combine the agility of a local business with the strength, stability and career opportunities of one of the world's largest software groups.

• Meaningful work where you help customers achieve measurable business outcomes.
• Opportunity to help shape a modern Customer Success function focused on value, insight and continuous improvement.
• Career development opportunities within Markinson and the global Constellation Software (CSI) group.
• Supportive, collaborative culture built around our values of People, Customers, Collaboration and Performance.
• Hybrid working arrangements.
• Free onsite parking and convenient public transport access.
• Competitive remuneration aligned to your skills and experience.
• A stable Australian software company backed by one of the world's largest software organisations.