Customer Success & Tech Support Specialist

Pickles Auctions

Sydney

On-site

AUD 70,000 - 95,000

Full time

3 days ago

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Job summary

Pickles Auctions is seeking a Customer Success & Software Support Specialist to join our growing team. This role blends customer support, software troubleshooting, onboarding, and training to help customers get the most value from our platform.

You will resolve day‑to‑day issues, run onboarding sessions, and work with our technical team on escalations. Strong communication and problem‑solving are essential, along with a proactive, organised approach.

Qualifications

Experience in Customer Support or similar role.
Strong problem‑solving and troubleshooting skills.
Excellent verbal and written communication.
Confident working with software platforms and learning new technologies.
Ability to explain technical concepts in simple terms.
Highly organised with strong attention to detail.

Responsibilities

Provide exceptional support to customers via phone, email, and ticketing systems.
Troubleshoot and resolve day‑to‑day software and user issues.
Conduct onboarding sessions and train new customers on our platform.
Assist with software configuration, data imports, and implementation activities.
Investigate issues and escalate to the technical team when needed.
Build strong customer relationships and promote relevant products or services.