Customer Success & Operations Lead (Remote, 4‑Day Week)

Better Being; Sydney; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible, remote-friendly with hybrid

Four days per week option

Job summary

Better Being is seeking a hands-on role spanning customer success, implementation and operations. You will connect customers with our digital products and delivery team, ensuring successful launches, ongoing engagement and clear value realization.

You will shape how we work with customers, introduce structure, and build scalable processes while maintaining warmth, care and quality Better Being is known for.

Qualifications

• Build strong, credible relationships with B2B clients.
• Balance multiple customers, priorities and moving parts.
• Create structure and improve processes without being rigid.
• Work with digital platforms, CRM, reporting and project management systems.
• Understand customer engagement and renewal value.

Responsibilities

• Lead customer onboarding and implementation.
• Help customers bring Better Being Hub, Wellbeing Index and other digital products to life.
• Translate customer objectives into campaigns, webinars, resources and activities.
• Build strong, trusted relationships with clients.
• Drive adoption, engagement and ongoing customer value.
• Track customer health, engagement, risks and renewal readiness.
• Coordinate reporting and follow-up so customers see the value of the service.
• Help create stronger onboarding, reporting and follow-through processes as the business scales.

Skills

Customer onboarding

B2B relationships

Process improvement

CRM software

Project management

Tools

CRM tools

Reporting tools

PM software

Job description

Better Being is seeking a hands-on role spanning customer success, implementation and operations. You will connect customers with our digital products and delivery team, ensuring successful launches, ongoing engagement and clear value realization.

You will shape how we work with customers, introduce structure, and build scalable processes while maintaining warmth, care and quality Better Being is known for.