HealthTech SaaS Customer Success Associate — Onboarding Pro

Better Staff; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Better Staff, a fast-growing HealthTech SaaS provider, seeks a Customer Success Associate to onboard medical practices and support ongoing usage. You will be the daily contact for healthcare customers, guiding onboarding, answering questions, and driving value from the platform.

You’ll collaborate with Sales, Product and Engineering to understand customer needs, resolve issues, and expand adoption while maintaining strong relationships and clear communication.

Qualifications

• Experience in a B2B customer-facing role.
• Strong customer service and relationship-building skills.
• Clear written and verbal communication.
• Confidence dealing with professional customers and senior stakeholders.
• Strong organisation and attention to detail.
• Ability to manage multiple customer enquiries at once.
• Calm, practical and solutions-focused approach.
• Ability to learn software products quickly.
• Strong follow-through and personal accountability.
• Confidence working with internal technical teams when escalation is needed.

Responsibilities

• Become a trusted point of contact for medical practices, clinicians and healthcare customers.
• Support new customers through onboarding and product adoption.
• Explain features and answer day-to-day questions.
• Follow up to ensure comfort using the platform and resolve issues.
• Coordinate with Product/Engineering when technical issues arise.
• Keep customers informed during resolutions and track progress.
• Gather recurring feedback and share it internally.
• Collaborate with Sales, Product and Engineering as new customers come on board.

Skills

B2B customer-facing

Customer service

Communication

Stakeholder confidence

Organization

Multitasking

Problem solving

Software fluency

Accountability

Internal escalation

Job description

Better Staff, a fast-growing HealthTech SaaS provider, seeks a Customer Success Associate to onboard medical practices and support ongoing usage. You will be the daily contact for healthcare customers, guiding onboarding, answering questions, and driving value from the platform.

You’ll collaborate with Sales, Product and Engineering to understand customer needs, resolve issues, and expand adoption while maintaining strong relationships and clear communication.