Customer Success Manager

Techium Consulting Group; Sydney; Híbrido; AUD 130 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Extended parental leave

Lifestyle benefits

Career growth framework

Flexible working policies

Resumo da oferta

Techium Consulting Group is seeking an Enterprise Customer Success Manager to own relationships across a portfolio of high-value enterprise accounts. You’ll act as the strategic advisor to executive sponsors, ensuring platform adoption and measurable business value.

You will lead executive reviews, drive value, and identify expansion opportunities, while collaborating with product and sales teams to prioritise roadmaps and improve workflow efficiency.

Qualificações

• 3–5+ years in Customer Success Management or Strategic Account Management in B2B Enterprise SaaS.
• Proven track record with high Net Revenue Retention (NRR).
• Experience with governance, compliance, and IT security in enterprises.

Responsabilidades

• Drive value realization across a portfolio of enterprise clients.
• Lead Executive Business Reviews (EBRs) to demonstrate ROI and workflow improvements.
• Own key account health metrics, including Net Revenue Retention and renewals.
• Partner with Enterprise AEs to identify and execute cross-sell/expansion opportunities.
• Act as liaison between clients and Product Management to prioritise roadmaps.

Conhecimentos

CSM/Strategic Accounts

Executive-level relationships

Gainsight/ChurnZero

Enterprise SaaS

Data-driven mindset

Ferramentas

Gainsight

ChurnZero

Descrição da oferta de emprego

Enterprise Customer Success Manager - Workflow Optimisation

Our client’s tool provides a reliable base for enterprise businesses to power core operational workflows every day. They’re expanding internationally and are looking to strengthen their team across the CSM function to ensure client satisfaction, retention, and expansion across our blue-chip enterprise accounts as it’s fundamental to their growth objectives.

On Offer:

$130,000-170,000 + Super + Bonus

The Opportunity:

Our Client is looking to add a Strategic Customer Success Manager to own relationships across a portfolio of high-value enterprise accounts. You will serve as the primary strategic advisor to executive sponsors, ensuring continuous platform adoption, measurable business value, strong net retention performance and identifying expansion opportunities within the account base.

Key Responsibilities:

• Drive value realisation across a portfolio of enterprise clients in BFSI, Government, and Utilities, serving as their primary strategic advisor.
• Lead Executive Business Reviews (EBRs) to demonstrate measurable workflow efficiency improvements, operational cost reductions, and software ROI.
• Own key account health metrics, Net Revenue Retention (NRR), and contract renewal cycles.
• Partner with Enterprise AEs to identify, qualify, and execute cross-sell and expansion opportunities within existing client accounts.
• Act as a direct liaison between clients and internal Product Management to help prioritise feature request roadmaps.

What you’ll bring:

• 3-5+ years of Customer Success Management or Strategic Account Management experience in B2B Enterprise SaaS.
• Proven track record of managing complex client portfolios with high Net Retention Rates (NRR).
• Familiarity with enterprise governance, compliance, and IT security requirements within enterprise sectors.
• Excellent presentation, facilitation, and relationship-building capabilities at the executive level.
• Data-literate mindset with experience utilising Customer Success platforms (e.g., Gainsight, ChurnZero, or equivalent).

What We Offer:

• Dedicated career growth framework into CS Leadership or Strategic Accounts.
• Flexible working policies and modern office environment.
• Extended parental leave and lifestyle benefits.