Customer Success Manager - Construction Tech

Civillo; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary and benefits

Professional development

Work-life balance

Job summary

Civillo, an Australian construction technology company, is seeking a Customer Success Manager to own client relationships from onboarding to long-term success. Your civil construction experience will help you understand projects, workflows and challenges, ensuring customers get maximum value from Civillo.

This role collaborates with Sales, Product and Development and offers a Monday–Friday schedule with hybrid work in Melbourne.

Qualifications

• Civil construction experience is essential.
• Strong customer success, training or account management background.
• Experience with SaaS platforms or CRM systems.

Responsibilities

• Own the customer lifecycle from onboarding to ongoing value.
• Run onboarding, training sessions and product demos.
• Troubleshoot issues with practical, on-site knowledge.
• Build long-term customer loyalty and value.
• Represent Civillo at meetings and industry events.
• Collaborate with Sales, Product and Development teams.
• Translate customer feedback into product insights.

Skills

Civil construction

Construction tech

CRM experience

Client relationships

Training & mentoring

Problem solving

Tools

Civillo

12d

Civil 3D

ArcGIS

Autodesk Forma

Job description

Customer Success Manager - Construction Tech

Ready to trade site tools for tech ones?

You know civil construction and are passionate about the industry, but maybe you're ready for a new challenge, with your weekends back!

This is your chance to take everything you've learned and use it to make a real difference to people and projects. As Civillo's Customer Success Manager, your industry experience isn't just relevant, it's exactly what will make you brilliant at the job. You'll speak our customers' language from day one, because you understand their problems.

• You already understand construction drawings, design models, and survey data, so you understand how important it is for teams to have access to accurate, up-to-date information.

• You know the pressure project teams are under, so you'll know exactly how to help them.

• You've worked alongside clients, contractors and stakeholders, which is the heart of customer success.

• You're comfortable working with construction technology, whether that's Civillo, 12d, Civil 3D, ArcGIS, Autodesk Forma or other project delivery software, and you're keen to put that experience to use in a new way.

And you'll do it Monday to Friday, with no early starts or weekend shifts!

We'd especially love to hear from surveyors, civil and design engineers, GIS and spatial analysts, and anyone who has lived and breathed civil construction and is ready for a change.

About Civillo

Civillo is an Australian construction technology company that makes complex spatial information accessible to everyone on a construction project. Our web-based platform brings design models, survey data, aerial imagery, and other critical project information together in one place, helping teams make better decisions and communicate more effectively

Founded by a team with backgrounds in surveying and GIS, we know first-hand the frustrations of working with disconnected systems, outdated information, and inefficient processes. We built Civillo to change that. Today, we're helping some of Australia's largest infrastructure projects work smarter, and we're looking for passionate people to help us take Civillo even further.

About the role

We're looking for a Customer Success Manager to own the relationship with our customers, from their first login to long-term success. You'll be the person they trust: the one who understands their projects, their workflows and their frustrations, and who helps them get the most out of Civillo.

This is a role with real ownership, and you'll work closely with our Sales, Product and Development teams.

What you'll be doing

• Becoming a Civillo expert and showing customers how it fits into their real-world construction workflows

• Running onboarding, training sessions and demos for project teams who work the way you used to

• Troubleshooting and solving problems using your practical, on-the-ground know-how

• Proactively checking in to make sure customers are getting value, and building long-term loyalty

• Building strong relationships by understanding customers' needs, challenges and goals

• Turning customer feedback into insights that guide our Product and Development teams

• Creating guides, training materials and support resources

• Testing new features and product updates before they reach customers

• Keeping accurate customer records in our CRM and support systems

• Ensuring smooth handovers from Sales and helping sharpen our internal processes

• Representing Civillo at customer meetings, site visits and industry events

About you

You're a self-starter who takes ownership of your work and genuinely enjoys helping people succeed. You're patient and approachable, curious and quick to pick up new technology, and you can explain a technical concept without losing anyone. You're organised enough to juggle several customers at once without dropping the ball, and you're excited by the idea of building something at a growing company.

What we're looking for

• Experience working in civil construction

• Hands-on experience with construction technology including design, survey or spatial software

• Experience working with clients, contractors or project stakeholders

• Strong problem-solving and troubleshooting skills

• Experience in customer success, support, account management or training

• Experience with SaaS platforms or CRM systems

• Experience mentoring or presenting to others

What's in it for you

• Monday to Friday hours with no weekend work

• A healthier balance between work and life, with flexible hybrid working

• A career change without starting over

• Competitive salary and benefits

• Professional development as you build a new career in construction tech

• The chance to shape the customer experience at a growing construction tech company

• A collaborative team that values your ideas and feedback

To be considered, you'll need

• Full working rights in Australia

• To be able to work regularly from our North Melbourne office

• To be willing to travel occasionally to customer sites, meetings and events across Victoria and interstate

Ready for your next chapter?

If you've built your career in civil construction and you're ready to put that knowledge to work in a role with real balance and reward, we'd love to hear from you.

APPLY NOW! We are actively reviewing applications. Apply now with your resume and a cover letter telling us about your construction background and what excites you about a career in construction tech!

No recruitment agencies please. We've got this one covered.

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