Customer Success Manager - ANZ

Wingify Software Pvt Ltd.; Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Wingify is seeking a seasoned Customer Success professional to manage a portfolio of strategic ANZ clients, guiding onboarding, platform adoption, and long-term optimization of our SaaS solution.

You will build trusted relationships with key stakeholders, combine technical understanding with business acumen, and drive retention and account growth through value-driven engagement.

Willingness to travel across Australia to meet clients on-site is essential.

Qualifications

• 6+ years in a client-facing Customer Success or SaaS role.
• 3+ years servicing ANZ portfolio with ANZ culture understanding.
• Experience with digital agencies or tech partners is a plus.
• Willingness to travel across Australia to meet clients.

Responsibilities

• Manage a portfolio of strategic commercial clients through onboarding and long-term optimization.
• Build trusted relationships with stakeholders combining technical understanding with business acumen.
• Drive retention and account growth via value-driven engagement and shared success plans.
• Lead onboarding, training, and enablement sessions to accelerate time to value.
• Partner with KAMs, Engineering, Product, and Support to ensure a seamless customer experience.
• Proactively identify churn risks and develop action plans to improve retention.
• Develop deep product expertise while staying informed on industry trends.
• Support customer references and case studies with actionable product feedback.

Skills

Client-facing

SaaS

Digital optimization

ANZ culture

Travel willingness

Job description

We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.

Our culture is driven by strong values:

• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live as one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

Key Responsibilities:

• Manage a portfolio of strategic commercial clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives
• Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.
• Drive measurable business outcomes, customer retention, and account growth through shared success plans and value-driven engagement.
• Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
• Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
• Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
• Develop deep expertise across multiple products while staying informed on industry trends and best practices.
• Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
• Support the development of customer references and case studies, while providing actionable feedback to help improve Wingify's products and services.

Required Skills & Experience:

• At least 6 years of experience in a client-facing Customer Success, SaaS, or digital optimization role.
• At least 3 years+ of experience servicing ANZ portfolio, and strong understanding of ANZ culture.
• Experience working with digital agencies, technology partners, or channel ecosystems in a customer-facing role is a plus.
• Willingness and ability to travel as needed to meet clients on-site, particularly across Australia.

At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/