Customer Success Manager - AI SaaS

Salient Group; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

Salient Group in Sydney is seeking a Customer Success Manager to own the full customer lifecycle from onboarding to implementation within an AI-native SaaS platform designed for HR and talent.

You will collaborate with leadership, marketing, solutions and product teams to drive adoption, engagement and retention as we scale and expand our differentiated AI offerings across customers.

Qualifications

• Experience as an Onboarding Manager, Customer Success Manager or Implementation in SaaS.
• Strong relationship building skills.
• Experience dealing with AI, HR, talent or professional services businesses.
• Experience or desire to be in an earlier stage / scale up environment.

Responsibilities

• Owning the full Customer life cycle from onboarding through to implementation.
• Working closely with leadership, marketing, solutions and product teams to drive engagement & retention.

Skills

Onboarding management

Customer success

Implementation in SaaS

Relationship building

AI/HR domain knowledge

Job description

We’re hiring a Customer Success Manager to join an fast growing, AI native SaaS vendor. This is a high impact role managing a genuinely differentiated platform into the HR & talent sector.

You’ll own the full customer life cycle from onboarding to managing the relationship, working on AI product implementation, backed by a scaling product & growing team in Sydney.

Clear product market fit & strong demand to be managed.

What you’ll be doing

• Owning the full Customer life cycle from onboarding through to implementation.
• Working closely with leadership, marketing, solutions and product teams to drive engagement & retention

What we’re looking for

• Experience as an Onboarding Manager, Customer Success Manager or Implementation in SaaS.
• Strong relationship building skills.
• Experience dealing with AI, HR, talent or professional services businesses
• Experience or desire to be in an earlier stage / scale up environment.

What’s on offer

• Opportunity to work in Scale Up AI platform with strong differentiation.
• Clear progression path as the company scales.

If you’re looking for a role where you can work meaningful deals, sell a standout AI product, and be part of a genuinely high growth SaaS story, this is worth a conversation.