Customer Success Manager

Tes; City Of Stirling; On-site; AUD 90,000 - 120,000; Full time

Job summary

Tes is seeking an experienced Customer Success Manager to join our Australian team and support schools across WA. You will own a portfolio of education customers, build trusted relationships with school leaders, and drive adoption, retention and growth of Tes solutions.

You will collaborate with Sales, Onboarding, Professional Services and Support teams to deliver an exceptional customer experience from onboarding through renewal, with travel as needed to cover your region across Western

Qualifications

• 5+ years' experience in Customer Success, Account Management or a similar customer-facing role.
• Proven success retaining and growing customer accounts.
• Experience within SaaS, technology or EdTech environments.
• Strong relationship-building and stakeholder management skills.
• Commercial acumen and the ability to identify growth opportunities.
• Excellent communication, presentation and problem-solving skills.
• Experience using Salesforce or a similar CRM platform.
• Knowledge of the Australian K-12 education sector will be highly regarded.
• Current Driver's Licence and Working With Children Check.

Responsibilities

• Manage a portfolio of education customers across Western Australia.
• Build trusted relationships with school leaders and key stakeholders.
• Drive product adoption, customer engagement, retention and growth.
• Conduct strategic account reviews to understand customer goals and identify opportunities to deliver greater value.
• Proactively identify and mitigate customer risk to minimise churn.
• Generate and progress upsell and cross-sell opportunities within existing accounts.
• Monitor customer health, engagement and sentiment to support successful customer outcomes.
• Maintain accurate customer records, forecasting and activity within Salesforce.
• Collaborate with Sales, Onboarding, Professional Services and Support teams to deliver a seamless customer experience.
• Travel as required to support customers across your region.

Skills

Customer Success

Account Management

SaaS experience

Relationship building

Communication skills

Tools

Salesforce

Job description

Build trusted partnerships with schools and help shape the future of education.

Tes is looking for an experienced Customer Success Manager to join our Australian team and support schools across WA.

This is an opportunity to take ownership of a portfolio of education customers, building strong relationships, driving product adoption, improving retention, and identifying growth opportunities. You'll become a trusted advisor to school leaders, helping them unlock greater value from Tes solutions while contributing to improved outcomes for teachers and students.

Working closely with Sales, Onboarding, Professional Services and Support teams, you'll play a key role in delivering an exceptional customer experience from onboarding through to renewal and growth.

The Impact You'll have

In this role, you'll be responsible for helping customers maximise the value of their partnership with Tes. Success will be measured through customer retention, growth, engagement and the strength of the relationships you build across your portfolio.

What You'll Be Doing

• Manage a portfolio of education customers across Western Australia
• Build trusted relationships with school leaders and key stakeholders
• Drive product adoption, customer engagement, retention and growth
• Conduct strategic account reviews to understand customer goals and identify opportunities to deliver greater value
• Proactively identify and mitigate customer risk to minimise churn
• Generate and progress upsell and cross-sell opportunities within existing accounts
• Monitor customer health, engagement and sentiment to support successful customer outcomes
• Maintain accurate customer records, forecasting and activity within Salesforce
• Collaborate with Sales, Onboarding, Professional Services and Support teams to deliver a seamless customer experience
• Travel as required to support customers across your region

What You'll Bring

• 5+ years' experience in Customer Success, Account Management or a similar customer-facing role
• Proven success retaining and growing customer accounts
• Experience within SaaS, technology or EdTech environments
• Strong relationship-building and stakeholder management skills
• Commercial acumen and the ability to identify growth opportunities
• Excellent communication, presentation and problem-solving skills
• Experience using Salesforce or a similar CRM platform
• Knowledge of the Australian K-12 education sector will be highly regarded
• Current Driver's Licence and Working With Children's Check

If you're passionate about building long-term customer partnerships, delivering exceptional outcomes and making a genuine impact on education, we'd love to hear from you.

About Tes

Tes is a global EdTech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head‑on.

Why Tes

Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.

Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well‑managed learning environment. With Tes, excellence in education is not just a goal – it's a sustainable and rewarding reality. For more information, visit www.tes.com.