Customer Service & Warehouse Coordinator

Driveline Services; Townsville City; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Full-time, consistent hours Monday to?

Competitive pay

Ongoing training and development

Discounted parts and services

Salary continuance insurance

Job summary

Driveline Services Australia in Townsville is seeking a motivated Customer Service & Warehouse Coordinator to join our team, supporting customers and stock management in a fast-paced, hands-on role.

You will handle enquiries, process orders, manage warehousing tasks and maintain stock accuracy, with a focus on safety and teamwork. This position offers full-time hours Monday to Friday and opportunities for training and career development.

Qualifications

• Strong customer service skills and clear communication.
• Solid warehousing and system admin skills.
• Ability to manage sales and related tasks.
• High attention to detail, organised and self-motivated.
• Ability to work independently and as part of a team.
• Willing to perform office and warehouse duties, including light lifting.
• Mechanical aptitude with powertrain knowledge is a bonus.
• Current Australian driver's licence is essential.
• Forklift licence is advantageous.
• Full Australian work rights.

Responsibilities

• You’ll provide frontline customer service while supporting sales and warehouse functions. Daily tasks include:
• Handling customer enquiries via phone, email and in person
• Processing orders, invoicing, warranties and returns
• Warehousing - ordering, receiving, picking, packing and dispatch
• Maintaining accurate stock control and assisting with stock takes
• Providing product, technical and general support
• Supporting workshop job flow and invoicing completed work
• Upholding safety, cleanliness and company standards across all areas

Skills

Customer service

Warehousing

Sales support

Attention to detail

Team player

Heavy lifting

Mechanical aptitude

Technical reading

Driver's licence (AU)

Forklift licence

Job description

Customer Service & Warehouse Coordinator

Driveline Services Australia is seeking a motivated Customer Service & Warehouse Coordinator to join our branch in Townsville, with an immediate start available. In this role, you will play an integral part in our daily operations, supporting customers and stock management activities. This is a hands‑on, fast‑paced role suited to someone mechanically minded, organised and great with people.

About the Role

Driveline Services Australia is seeking a motivated Customer Service & Warehouse Coordinator to join our branch in Townsville, with an immediate start available. In this role, you will play an integral part in our daily operations, supporting customers and stock management activities. This is a hands‑on, fast‑paced role suited to someone mechanically minded, organised and great with people.

Key Responsibilities

You’ll provide frontline customer service while supporting sales and warehouse functions. Daily tasks include:

• Handling customer enquiries via phone, email and in person
• Processing orders, invoicing, warranties and returns
• Warehousing - ordering, receiving, picking, packing and dispatch
• Maintaining accurate stock control and assisting with stock takes
• Providing product, technical and general support
• Supporting workshop job flow and invoicing completed work
• Upholding safety, cleanliness and company standards across all areas

About You

• Strong customer service skills and clear communication
• Solid warehousing and system admin skills
• Ability to manage sales and related tasks
• High attention to detail, organised and self‑motivated
• Ability to work both independently and as part of a team
• Happy to perform office and warehouse duties, including some heavy lifting
• Mechanical aptitude with experience in powertrain components a bonus
• Ability to interpret technical information and part numbers
• Current Australian driver’s licence (essential)
• Forklift licence (advantageous)
• Full Australian work rights

What We Offer

At Driveline Services Australia, we pride ourselves on fostering a supportive and inclusive workplace. Benefits include:

• Full-time, consistent hours Monday to Friday
• Competitive pay
• Ongoing training and development opportunities
• Access to discounted parts and services
• Salary continuance insurance

About Us

Driveline Services Australia is a proudly Australian-owned company specialising in the manufacture, supply, distribution, and repair of driveline components across mining, industrial, agricultural, road transport, 4WD, and performance sectors.

With over 44 years of industry experience and 12 branches nationwide, we continue to grow and deliver quality solutions to our customers.

Learn more at www.driveline.com.au