Customer Service & Warehouse Associate

Fieldpiece Instruments, Inc.; City of Brisbane; Hybrid; AUD 42,000 - 60,000; Full time

Job summary

Fieldpiece Instruments, Inc. in Brendale, QLD is seeking a Customer Service & Warehouse Associate to join a new Brendale warehouse.

The role blends customer service with hands-on warehouse tasks, including stocking, packing, and shipping, with daily onsite duties from 8:00am to 4:00pm. The ideal candidate has a high school diploma, 1 year of customer service experience, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent required; an associate degree in business, logistics, or related field preferred.
• One year of customer service experience preferably within a warehouse or distribution environment.
• Experience with inventory management and warehouse operations including picking, packing, and shipping products.
• Excellent communication skills, both verbal and written, with strong ability to interact with customers and team members.
• Strong organizational skills with ability to manage multiple tasks and priorities.
• Comfortable using technology to enhance job performance.
• Ability to lift and move heavy items, up to 50 lbs, as part of regular warehouse duties.
• Demonstrated problem-solving skills and ability to handle inquiries and issues professionally.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person.
• Receive, stock, and organize products within the warehouse.
• Pack, label, and ship orders.
• Conduct regular inventory audits to maintain accuracy and report discrepancies.
• Maintain a clean and organized warehouse environment, following safety standards.
• Utilize company software and systems to track orders, inventory levels, and customer interactions.
• Contribute to continuous improvement initiatives to enhance customer service and warehouse operations.

Skills

Customer service

Inventory management

Communication

Organizational skills

Data entry

Problem-solving

Teamwork

Multitasking

Education

High school diploma or equivalent

Associate degree in business/logistics (preferred)

Job description

# Customer Service & Warehouse AssociateHot JobBrendale, QLD## OverviewLevelEntryPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNegligibleCategoryCustomer Service## Description**\\*\\*To qualify - you MUST live in the Brisbane area and have full rights to work in Australia\\*\\***Fieldpiece is hiring a **Customer Service & Warehouse Associate** for a new warehouse in Brendale. This is a unique role where you'll spend most of your day providing exceptional customer service and about 10 hours/week receiving, organizing, picking, packing, and shipping products. This role involves handling customer inquiries, processing orders, maintaining inventory accuracy, resolving shipping or payment issues, and following up with customers on orders. This is a great opportunity for someone that wants to develop into a sales or operations role. If you're mechanically minded, you may also test and/or conduct easy repairs.Fieldpiece is a privately held US company that is investing in significant growth in the Australian marketplace. We've been developing and delivering rugged, professional-grade, and feature-rich tools and testing instruments to HVACR technicians since 1990. HVACR pros trust us to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more.This position requires being onsite every day from 8:00am-4:00pm in our Brendale location. **What You'll Do*** Respond promptly and professionally to customer inquiries via phone, email, or in-person, ensuring a high level of customer satisfaction.* Receive, stock, and organize products within the warehouse.* Pack, label, and ship orders.* Conduct regular inventory audits to maintain accuracy and report discrepancies to management.* Maintain a clean and organized warehouse environment, adhering to safety standards and protocols.* Utilize company software and systems to track orders, inventory levels, and customer interactions.* Contribute to continuous improvement initiatives to enhance customer service and warehouse operations.## Qualifications**What You Bring*** High school diploma or equivalent required; an associate degree in business, logistics, or a related field is preferred.* One year of customer service experience preferably within a warehouse or distribution environment.* Experience with inventory management and warehouse operations as well as picking, packing and shipping products.* Excellent communication skills, both verbal and written, with a strong ability to interact effectively with customers and team members.* Strong organizational skills with the ability to manage multiple tasks and priorities.* Comfortable using technology to enhance job performance.* Ability to lift and move heavy items, up to 50 lbs, as part of regular warehouse duties.* Demonstrated problem-solving skills and the ability to handle customer inquiries and complaints with professionalism and efficiency.* Attention to detail and accuracy in data entry and inventory management.* Ability to work independently and as part of a team, with a proactive approach to tasks and a commitment to continuous improvement.Apply now and join our growing team!