Customer Service Technician

Cosynook Holdings Pty Atf The King Family Property Trust; Swan Hill; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above award wages

Upskilling opportunities

Leave & superannuation

Job summary

Cosynook Holdings Pty Atf The King Family Property Trust is seeking a Multifaceted Customer Service Technician to join our team in Victoria. The role blends hands-on maintenance and frontline customer service, requiring adaptability, attention to detail, and the ability to work efficiently in a dynamic environment.

The successful candidate will perform cleaning, maintenance inspections, refuelling, small engine repairs, deliveries, and portable toilet upkeep while delivering excellent customer

Qualifications

• High School/Trade/Diploma required.
• Valid Driver's license required.
• Forklift license preferred.
• Basic mechanical aptitude and prior mechanical experience required.
• Knowledge of basic hand tools for repairs/maintenance.
• Strong customer service skills and professional demeanour.
• Ability to lift safely and perform physically demanding tasks.
• Excellent written and verbal communication.
• Follow directions from peers and management.
• Ability to work independently and in a team.

Responsibilities

• Perform cleaning duties to maintain a tidy and sanitary work environment.
• Conduct regular maintenance inspections on equipment, ensuring optimal functionality and safety standards.
• Handle refuelling of equipment and vehicles as needed.
• Undertake deliveries as requested.
• Maintain cleanliness and functionality of portable toilets.
• Troubleshoot and perform minor repairs on small engines, diggers, EWPS, and other equipment.
• Assist with setup and pack down of temporary fencing as required.
• Provide exceptional customer service.
• Maintain accurate records of maintenance activities and customer interactions using computerised systems.
• Handle incoming calls and inquiries, directing them to the appropriate personnel or providing assistance as needed.
• Demonstrate flexibility and willingness to learn new skills as required.
• Work effectively under pressure, managing time and tasks efficiently to meet deadlines.

Skills

Driver's license

Customer service

Basic mechanical aptitude

Safety awareness

Physical stamina

Teamwork

Communication skills

Forklift license

HR/Truck license

Education

High School or equivalent

Trade or Diploma

Tools

Basic hand tools

Job description

Job Description

JOB TITLE

Multifaceted Customer Service Technician

JOB SUMMARY

We are seeking a versatile and customer-oriented individual to join our team as a Multifaceted Customer Service Technician. This role combines hands-on maintenance and labour tasks with frontline customer service responsibilities. The ideal candidate will be adaptable, detail-oriented, and capable of working efficiently in a dynamic environment. As a Customer Service Technician, you will play a crucial role in ensuring the satisfaction of our customers by providing prompt and reliable service.

RESPONSIBILITIES

• Perform cleaning duties to maintain a tidy and sanitary work environment.
• Conduct regular maintenance inspections on equipment, ensuring optimal functionality and safety standards.
• Handle refuelling of equipment and vehicles as needed.
• Undertake deliveries as requested.
• Maintain cleanliness and functionality of portable toilets.
• Troubleshoot and perform minor repairs on small engines, diggers, EWPS (Elevated Work Platforms), and other equipment.
• Assist with the setup and pack down of temporary fencing as required.
• Provide exceptional customer service.
• Maintain accurate records of maintenance activities and customer interactions using computerised systems.
• Handle incoming calls and inquiries, directing them to the appropriate personnel or providing assistance as needed.
• Demonstrate flexibility and willingness to learn new skills as required.
• Work effectively under pressure, managing time and tasks efficiently to meet deadlines.

REQUIREMENTS

• High School, Trade or Diploma
• Valid Driver's license
• PREFERRED – Forklift license, HRW, Yellow Card, MR-HR Truck License.
• Basic mechanical aptitude & previous mechanical experience.
• Demonstrated knowledge of basic hand tools for repairs/maintenance
• Strong customer service skills with a friendly and professional demeanour.
• Ability to safely lift & perform physically demanding tasks.
• Excellent communication skills both written and verbal.
• Follow directions/instructions from peers & management.
• Ability to work independently and as a part of a team in a fast-paced environment.

BENEFITS

• Competitive above award wages offered based on qualifications and prior experience.
• Opportunities for upskilling, professional development, and career growth within the business.
• 38 Hour Week [Hour Lunch], Superannuation, RDO's, Overtime Penalties, Annual Leave, Sick Leave.