Customer Service Team Member Kitchen Specialist

Bunnings Group; City of Tea Tree Gully; On-site; AUD 62,000 - 68,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Employee benefits program

Paid parental leave

Festive gifts

Cafe discounts

Travel opportunities

Job summary

Bunnings is hiring a Kitchen Specialist to enhance customer experiences in kitchen and bathroom projects. You will advise on fixtures, manage orders, and help turn customers' visions into real results, with training provided for industry knowledge.

You'll join a team focused on delivering great service, with opportunities to contribute to design projects and ensure customer satisfaction across our stores.

Qualifications

• Experience in customer service within retail or design is beneficial.
• Willingness to learn about products and services.
• Ability to engage and connect with customers during project journeys.

Responsibilities

• Provide exceptional customer service, understanding needs, preferences and budget.
• Guide customers to suitable design services and produce quotes.
• Stock management, keeping up to date on featured products and maintaining a clean workspace.
• Generate sales and manage ongoing orders.
• Work as part of a supportive and inclusive team.

Skills

Customer service

Interiors/design

Budgeting

Sales

Job description

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few Free standard OnePass membership Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

About the role:

As a Kitchen Specialist, you'll provide the best experience for all our customers kitchen and bathroom needs. From giving advice on fixtures and fittings to full design, order and installation projects, you'll play a key part in making our customers projects transform into real-life results. We provide an adult pay rate for 18 years of age and above at $30.45 per hour for this role.

What’s involved:

• Provide exceptional customer service, understanding their needs, preferences and budget
• Guide customers to suitable design services and produce quotes
• Stock management, keeping up to date on newly featured products whilst ensuring a clean and tidy work environment
• Generate sales and managing on-going orders
• Work as part of a supportive and inclusive team who are making a difference and have fun along the way

Who we’re looking for:

We’re on the lookout for a team member who is passionate about interiors, design, DIY or residential construction and loves variety in their day-to-day work. Experience in the industry is always a plus, however we will give you all the training you’ll need and show you so that you are fully equipped to turn our customer's dream kitchens into a reality.

• A genuine passion for customer experience
• The ability to engage and connect with our customers to assist with their project journey
• An eagerness to learn about products and services
• To act with integrity, be safe and do your best
• The availability to work flexible hours (including late nights, early mornings and weekends)

You’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age 15 or over to apply for a role at Bunnings.

If you need any adjustments, just let us know - we’re here to help.

For support, contact us at [e-mail].

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early.

We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.