Customer Service Team Member

Bunnings Group; Alice Springs; On-site; AUD 39,000 - 43,000; Full time

Benefits offered by this job

Team discount at Bunnings and Wesfarm*

OnePass membership

Exclusive team member benefits

12 weeks parental leave

Festive gifts and store perks

Job summary

Bunnings Group in Australia’s Northern Territory is looking for team members to deliver friendly, expert service and help customers realise their DIY dreams. You’ll greet customers, advise on products, and keep the store tidy while supporting a welcoming and inclusive culture.

We offer full-time, part-time and casual roles with flexible morning, day and evening shifts. The adult pay rate is $28.64 per hour for this role, with a strong focus on safety, teamwork and customer satisfaction.

Qualifications

• Experience delivering friendly, helpful service to customers.
• Ability to assist customers with product selection and DIY tips.
• Comfort working in a fast-paced retail environment.

Responsibilities

• Provide customers with a positive store experience.
• Manage stock and maintain a clean, organized workspace.
• Operate checkout and assist at tills with a smile.

Skills

Customer service

Face-to-face service

Retail knowledge

Communication

Job description

Join us and experience Bunnings from the other side of the counter! What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build.

About the role

Our team members are the face of Bunnings, always ready to give it a red-hot go! They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any DIY dream into a reality. Whether it's finding the right product or sharing expert tips, our team is here to help every step of the way. There are Full-Time, Part-Time, and Casual roles available, and the flexibility to work morning, day and evening shifts on Weekdays and Weekends is required so that we can provide the best experience to our customers.

We provide an adult pay rate for 18 years of age and above at $28.64 per hour for this role.

What's involved

• Provide our customers with the best experience across the store
• Manage stock efficiently while keeping the workspace clean and tidy
• Serve customers with a smile at our checkout registers
• Join a team that is supportive, inclusive, makes a difference in the community, and has fun doing it

Who we're looking for

We're looking for team members who are passionate about helping others and eager to learn and grow. Whether you have a green thumb, are into DIY, looking for your first retail role, or even considering a career change, we would love to hear from you!

You’ll need:

• A genuine passion for customer experience with energy and enthusiasm
• To be able to approach, connect and confidently interact with customers
• An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store
• To act with integrity, be safe and do your best
• The availability to work flexible hours (including late nights, early mornings and weekends)

You'll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values.

We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team’s here to support you every step of the way.

If you need any adjustments, just let us know - we're here to help.

If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you.

For support, contact us at [e-mail].

We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.