Kitchen Specialist - Customer Service Team Member

Bunnings; Bendigo; On-site; AUD 35,000 - 49,000; Part time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits

Parental leave (12 weeks)

Festive gifts

Cafe discounts

Travel opportunities

Career development

Job summary

Bunnings is seeking a part-time Kitchen Specialist to assist customers with kitchen and bathroom design, fixtures, and installation projects, delivering expert advice and turning concepts into concrete results.

You will guide customers to design services, prepare quotes, manage stock, and contribute to a friendly, collaborative team with opportunities for growth and learning.

Qualifications

• Genuine passion for customer experience.
• Ability to engage and connect with customers to assist with their project journey.
• Eagerness to learn about products and services.
• Act with integrity, be safe and do your best.
• Availability to work flexible hours (including late nights, early mornings and weekends).

Responsibilities

• Provide exceptional customer service, understanding their needs, preferences and budget.
• Guide customers to suitable design services and produce quotes.
• Stock management, keeping up to date on newly featured products whilst ensuring a clean and tidy work environment.
• Generate sales and managing on-going orders.
• Work as part of a supportive and inclusive team who are making a difference and have fun along the way.

Skills

Customer service

Communication

Learning mindset

Integrity & safety

Flexible hours

Job description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:

As a Kitchen Specialist, you’ll provide the best experience for all our customers kitchen and bathroom needs. From giving advice on fixtures and fittings to full design, order and installation projects, you’ll play a key part in making our customers projects transform into real-life results.

We provide an adult pay rate for 18 years of age and above at $30.45 per hour for this role.

What’s involved:

• Provide exceptional customer service, understanding their needs, preferences and budget

• Guide customers to suitable design services and produce quotes

• Stock management, keeping up to date on newly featured products whilst ensuring a clean and tidy work environment

• Generate sales and managing on-going orders

• Work as part of a supportive and inclusive team who are making a difference and have fun along the way

Who we’re looking for:

We’re on the lookout for a part-time team member who is passionate about interiors, design, DIY or residential construction and loves variety in their day-to-day work. Experience in the industry is always a plus, however we will give you all the training you’ll need and show you so that you are fully equipped to turn our customer’s dream kitchens into a reality.

You’ll have:

• A genuine passion for customer experience

• The ability to engage and connect with our customers to assist with their project journey

• An eagerness to learn about products and services

• To act with integrity, be safe and do your best

• The availability to work flexible hours (including late nights, early mornings and weekends)

When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:

• Submit an application and complete an online chat interview (20 minutes)

• If successful, next step includes an online video interview (15 minutes)

• If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail].

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that’s backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.