Customer Service Team Member

For Health Group; Sydney; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Dental discount

EAP 24/7

Fitness Passport

Health insurance discounts

Learning & development

Career progression

Job summary

ForHealth Group in Leichhardt, NSW, is seeking a motivated Customer Service Team Member to support clinics, clients and candidates with scheduling, inquiries and administration in a busy healthcare setting. You will coordinate medical appointments, handle calls and emails, maintain booking records and support invoicing, while upholding service standards and accurate data entry.

This full-time role offers a collaborative team, learning opportunities and a genuine commitment to improving

Qualifications

• Previous customer service, administration, or call centre experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Exceptional organisational and time management skills.
• High attention to detail and accuracy.
• Intermediate Microsoft Office skills.
• Ability to multitask in a fast-paced environment.
• Proactive, positive and solutions-focused approach.
• Ability to work independently and in a team.

Responsibilities

• Coordinate and schedule medical appointments.
• Manage inbound and outbound telephone calls.
• Respond to email enquiries from clients and candidates.
• Maintain accurate booking records and data entry.
• Follow up required documentation with clients, candidates, and clinics.
• Liaise with clinics to ensure timely results and appointments.
• Process and review medical assessment results.
• Communicate results to clients accurately and efficiently.
• Monitor call queues and booking requests to meet service standards.
• Assist with costing and invoicing processes.
• Build and maintain relationships with customers, clinics and internal stakeholders.
• Support departmental administration and operational requirements.
• Adhere to workplace health and safety policies and procedures.

Skills

Customer service

Administration

Call centre experience

Communication skills

Organisational skills

Data entry

MS Office

Multitasking

Teamwork

Tools

Microsoft Office

Job description

ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide.

We are seeking a motivated and customer-focused Customer Service Team Member to join our team in Leichhardt on a full-time basis. This is an exciting opportunity to be part of a supportive healthcare organisation where you will play a key role in coordinating medical appointments, assisting clients and candidates, and delivering exceptional customer service.

The Role

As a Customer Service Team Member, you will be the first point of contact for clients, candidates, and clinics, providing high-quality customer service and administrative support in a busy healthcare environment.

You will be responsible for coordinating medical appointments, managing inbound and outbound calls, responding to email enquiries, processing medical assessment results, and maintaining accurate records. Working closely with clinics and internal teams, you will help ensure the smooth delivery of occupational health and medical services while providing a positive experience for every customer.

Key Responsibilities

• Coordinate and schedule medical appointments.
• Manage inbound and outbound telephone calls.
• Respond to client and candidate email enquiries in a timely and professional manner.
• Maintain accurate booking records and data entry.
• Follow up required documentation with clients, candidates, and clinics.
• Liaise with clinics to ensure appointments and results are completed within agreed timeframes.
• Process and review medical assessment results.
• Ensure results are communicated to clients accurately and efficiently.
• Monitor call queues and booking requests to meet service standards.
• Assist with costing and invoicing processes.
• Build and maintain strong relationships with customers, clinics, and internal stakeholders.
• Support departmental administration and operational requirements.
• Adhere to workplace health and safety policies and procedures.

About You

To be successful in this role, you will have:

• Previous customer service, administration, or call centre experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Exceptional organisational and time management skills.
• High attention to detail and accuracy.
• Well-developed administrative and data entry skills.
• Intermediate Microsoft Office skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• A proactive, positive, and solutions-focused approach.
• The ability to work both independently and as part of a team.

Healthcare, medical administration, or allied health experience is advantageous but not essential.

Why Join Us?

At ForHealth, our people are our lifeblood - we support, invest in, and grow our teams. In addition to a supportive working environment, you'll enjoy:

• 20% off Dental treatments for you and your family
• Employee Assistance Program (EAP) providing 24/7 confidential support
• Fitness Passport with access to discounted gym memberships for you and your family
• Private health insurance discounts
• Ongoing learning and development opportunities
• Career progression within a growing national healthcare organisation

You'll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia, one patient at a time.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).