Customer Service Team Leader - Rail & Intermodal Operations

Pacific National; Strathfield; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid parental leave

Novated leasing

Fitness Passport

Purchase leave program

Employee Assistance Program

Descripción de la vacante

Pacific National is seeking a Customer Service Team Leader to manage a state-based team delivering exceptional service for Australia’s essential rail freight network. You will coordinate bookings, communications and freight services, ensuring safety and efficiency while collaborating with Operations, Planning and Commercial.

You will lead, coach and develop Customer Service Officers, manage escalations and drive continuous improvement, reporting to the Customer Service Principal.

Formación

• Minimum 3–5 years in customer service or operations, preferably in transport/logistics.
• Demonstrated leadership, coaching and motivating teams to achieve targets.
• Excellent communication and influencing skills for handling escalations.

Responsabilidades

• Lead and develop a state-based team of Customer Service Officers to deliver exceptional service.
• Oversee bookings, amendments, cancellations, standby bookings and quotes to meet client needs.
• Coordinate equipment hire and PUD services and manage provider relationships.

Conocimientos

Leadership

Customer service

Stakeholder management

Coaching

Herramientas

CRM systems

TMS

Freight systems

Descripción del empleo

Pacific National is seeking a Customer Service Team Leader to manage a state-based team delivering exceptional service for Australia’s essential rail freight network. You will coordinate bookings, communications and freight services, ensuring safety and efficiency while collaborating with Operations, Planning and Commercial.

You will lead, coach and develop Customer Service Officers, manage escalations and drive continuous improvement, reporting to the Customer Service Principal.