Customer Service Team Leader | Manufacturing

Chilli Recruitment; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

On-site parking

Public transport nearby

Job summary

Chilli Recruitment is seeking a Customer Service Team Leader for a leading Adelaide manufacturing business. You will lead the customer service team, stay hands-on with day-to-day operations, and report to the National Sales Manager.

Duties include handling high-volume calls and orders, coaching the team, resolving inquiries, building strong relationships with customers and sales reps, driving process improvements, and ensuring CRM accuracy. On-site role with 7-3 or 8-4 hours and on-site parking.

Qualifications

• Experience leading a customer service team in a manufacturing or similar environment.
• Proven ability to handle high-volume enquiries and orders.
• Strong communication and stakeholder management skills.
• Experience with CRM systems and MS365.

Responsibilities

• Attend to high-volume calls and process orders in a fast-paced environment.
• Lead, coach and support a small Customer Service team.
• Manage customer enquiries, quotations and order processing.
• Collaborate with Sales Representatives and respond to queries with urgency.
• Build strong customer and stakeholder relationships.
• Resolve complex customer issues as required.
• Drive continuous improvement across customer service processes.
• Maintain CRM accuracy and reporting.

Skills

Customer service leadership

Stakeholder management

High-volume order handling

CRM experience

MS365 experience

Communication skills

Continuous improvement mindset

Tools

CRM software

Microsoft 365

Job description

Customer Service Team Leader | Manufacturing

One of Adelaide's leading manufacturers is growing and a newly created role is available for a customer-loving individual.

03rd August, 2026

The Company

A highly respected SA manufacturing business known for its commitment to it's people, succession planning and excellence in customer delivery. Thanks to continued growth, an opportunity has become available for an experienced Customer Service Team Leader to join the leadership team. With new customer lines growing, this is a great time to join a business where you'll be heard and valued, and be first in the chair of CS Team Leader!

Your Role

Reporting to the National Sales Manager, you'll lead the Customer Service team while remaining hands-on in the day-to-day operation. Duties include:

• Working in a fast paced environment, attending to high volume calls and processing orders
• Leading, coaching and supporting a small Customer Service team
• Managing customer enquiries, quotations and order processing
• Work collaboratively with Sales Representatives (in-field) and responding to queries with urgency
• Building strong customer and stakeholder relationships
• Resolving complex customer issues as required
• Driving continuous improvement across customer service processes
• Maintaining CRM accuracy and reporting

About You

• Sound Customer Service Leadership experience
• Manufacturing, Operations or Supply Chain environments
• Strong communication and stakeholder management skills
• Experience managing high-volume enquiries and orders
• Commercial awareness and attention to detail
• Continuous improvement mindset
• CRM and MS365 experience

Other Details

This is a full-time, on-site position and hours fall between 7-3 or 8-4 (staggered accordingly). Remuneration is competitive with bonus available in addition to salary.

• On-site parking and easy access to public transport.