Customer Service Support - IHC

BaptistCare Victoria; City of Greater Bendigo; Hybrid; AUD 39,000 - 76,000; Full time

Benefits offered by this job

Confidential counselling

Hybrid work arrangement

Salary packaging benefits

Job summary

BaptistCare is seeking a Customer Service Support professional in Bendigo to handle phone and email inquiries for our Support at home customers. You will manage care plan admin, progress notes, PO creation, and supplier coordination in a hybrid work setting.

Ideal candidates have at least 2 years in a busy, phone-based role, with preference for aged care sector experience and relevant office administration qualifications. Salary packaging and flexible work options are part of the package.

Qualifications

• Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and problem solving.
• Experience in Aged Care sector will be highly regarded.
• Qualification in Office Admin /Support or qualified by relevant experience

Responsibilities

• Provide exceptional customer service via phone and email to Support at home package customers & ‘private fee-for-service customers’
• Liaise with Baptistcare customers daily to provide admin support for customer ‘care plans’
• Daily administration: completing customer progress notes, Completing Purchase Orders and Service Requests, liaising with external suppliers to arrange quotes and confirm delivery of goods purchased.

Skills

Phone-based role experience

Problem solving

Customer service

Education

Office Admin / Support qualification

Job description

About the Role

Our Customer Service Support (CSS) staff are the first point of contact (for Baptistcare’s Support at home package customers. The Customer Service Support staff carry out a range of day-to-day customer account administration tasks.

To summaries in short…

• Provide exceptional customer service via phone and email to our Support at home package customers & ‘private fee-for-service customers’
• Liaise with Baptistcare customers daily to provide admin support for customer ‘care plans’
• Daily administration: completing customer progress notes, Completing Purchase Orders and Service Requests, liaising with external suppliers to arrange quotes and confirm delivery of goods purchased.

About you

To be successful in this role, you will need the following:

• Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
• Experience in Aged Care sector will be highly regarded
• Qualification in Office Admin /Support or qualified by relevant experience

For You

Baptistcare is focused on living our values, not just talking about them. You’ll find the culture at Baptistcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

Further, the successful candidate will receive:

• A competitive salary$38.56738 - $76209.1, plus access to the tax benefits of salary packaging up to $18,550 and novated leasing.
• Access to confidential counselling and support services.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.
• Hybrid working arrangement (work from home and office – Bendigo Hub)

About Baptistcare

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all.

Questions about the role? Contact me at **********@baptistcare.org.au

Please note: applications must be submitted through our online system. We are unable to accept applications via email. We kindly ask that recruitment agencies refrain from making contact or submitting candidates for this position. Only short-listed applicants will be contacted.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.